Sunita Sharma
Ashton-under-Lyne,Tameside
Summary
Dedicated Storekeeper with 28 years of experience. Retail manager with strong sales and customer engagement skills. Offers genuine and upbeat energy to showcase products and convert customers. Experienced in upselling and product demonstrations. Analyses store KPIs to improve processes and drive results. Expert stock manager and visual merchandiser. Store Manager skilled in providing creative solutions to customer complaints. Trains retail associates on sales techniques and crisis management. Customer-oriented sales and service team leadership and profitability strategies. Organised and adept at prioritising daily tasks and following through to achieve performance and productivity goals.
Overview
25
25
years of professional experience
Work history
Storekeeper
The Clock shop Ltd
Ashton-under-Lyne, Lancashire
12.1997 - Current
- Improved workflow efficiency by identifying and tackling shortfalls in existing receiving practices.
- Ordered stock to guarantee optimised economic value in line with financial restrictions.
- Generated custom store Key Performance Indicators, automating reports with ClearPoint to better monitor performance.
- Trained staff to maximise sales and deliver on store targets.
- Operated and maintained cash registers with sufficient cash floats.
- Coached team to deliver top-quality customer service and uphold brand values.
- Directed shop floor replenishment processes to maximise accuracy and availability of inventory.
- Built customer rapport by identifying specific needs and making appropriate product recommendations.
- Built loyal customer bases by delivering excellent service and ensuring availability of in-demand products.
- Delivered excellent service, greeting customers warmly and delivering faultless assistance throughout store visits.
- Ensured visually appealing, effective product displays using proven experience in visual merchandising.
- Updated store pricing, signage and merchandising based on current promotions, heightening customer interest.
- Managed day-to-day operations for popular, high-turnover stores, consistently exceeding revenue targets.
- Provided useful product guidance to assist with buying decisions, closing valuable customer sales.
- Led and motivated sales teams to consistently meet and exceed monthly sales goals.
COVID Study Worker
ONS
02.2022 - 03.2022
- Followed advice laid out by risk and COSHH assessments.
- Applied environmentally-friendly chemicals, strictly adhering to product-related safety guidelines.
- Conducted routine checks, ensuring equipment and tools were kept to best-possible operating standards.
- Photographed and recorded work completed on-site.
- Minimised site risks by promptly reporting hazardous conditions to supervisor.
- Maximised life span of equipment by ensuring correct, safe storage.
- Identified and wore appropriate PPE required for various tasks.
Area Manager
Wee.com
Cheshire
01.2020 - 01.2022
- Conducted training sessions to educate employees on best practices and procedures, increasing team performance.
- Oversaw reports to achieve efficiency targets.
- Approached new tasks and projects with enthusiasm and passion, increasing employee motivation and morale.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Coordinated remote working teams with exceptional leadership and communication.
- Hosted live and online business Presentations.
- Created presentations on Powerpoint and designed flyers and cards to promote the business.
- Personal sales of over 75k
- All expenses paid VIP trip to Munich and Moscow for achieving maximum sales.
Skin Care Specialist
Clarins Selfridges
Stretford Manchester
05.2002 - 05.2003
- Maintained clean, tidy and sanitised workstations for minimised staff and customer risk.
- Applied make up on clients for personal, business or performance needs.
- Upsold aftercare products to improve salon profits.
- Consulted with clients to understand and meet individual beauty needs.
- Advised customers on optimal products and services to support long-term beauty goals.
- Prioritised client comfort throughout treatments to encourage optimal satisfaction and repeat custom.
- Developed fresh and creative beauty techniques to match changing industry trends.
Education
NVQ Level 2 - Beauty Therapy
Tameside college
Ashton under lyne 01.1991
GCSEs -
Ashton sixth form
Ashton under lyne , Lancashire01.1989
Skills
- Exceptional leader
- Outstanding communication skills
- Commission sales
- Customer service
- Retail sales
- Team-orientated
- Merchandise planning
- Store management
- Customer satisfaction
- Flexible schedule
- Time Management
- Creative
- Driven and thrive for success
Languages
English
Advanced
C1
Gujarati
Intermediate
B1
Hindi
Elementary
A2
Timeline
COVID Study Worker
ONS
02.2022 - 03.2022
Area Manager
Wee.com
01.2020 - 01.2022
Skin Care Specialist
Clarins Selfridges
05.2002 - 05.2003
Storekeeper
The Clock shop Ltd
12.1997 - Current
NVQ Level 2 - Beauty Therapy
Tameside college
GCSEs -
Ashton sixth form
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