Sunita Beghi
Southall,Middlesex
Overview
25
25
years of professional experience
2001
2001
years of post-secondary education
Work history
Rota Manager
Willow Practice
Hounslow, West London
08.2023 - 03.2026
- Adapt to last-minute rota changes due to employee sickness and lateness.
- Assist in authorising shift changes while maintaining organisation to ensure correct staffing levels.
- Support resolution of patient complaints to achieve satisfactory outcomes.
- Managed additional responsibilities by handling and following up on referrals while preparing private letters for patients.
Receptionist
Willow Practice
Hounslow, West London
05.2023 - 08.2023
- Enhanced interpersonal skills through responding to calls and addressing patient concerns.
- Managed administrative tasks for the practice including patient registrations, email correspondence, and paper communications, demonstrating organisational abilities.
- Assisted patients with queries face-to-face, improving patience and problem-solving skills under pressure.
Care Navigator Admin
The Pine Medical Centre
Hayes, West London
04.2022 - 04.2023
- Facilitated communication among patients, doctors, and hospitals.
- Assisted patients by listening to queries and guiding them to the right department.
- Handled sensitive samples, including urine and stool, for laboratory diagnosis.
- Organised administrative tasks while managing sensitive samples for lab analysis.
Security Officer
London Heathrow
Hounslow
05.2001 - 11.2020
- Maintained the global brand values of Heathrow Airport
- Diffused stressful customer situations, showcasing patience and management skills
- Provided excellent customer service and interpersonal skills by supporting vulnerable passengers like elderly, disabled, minors and non-English speakers
- Was responsible for high security protocols and compliance to safety regulations used both attention to detail and regulatory knowledge to identify and mitigate any potential risks
Education
Advanced GNVQ (Merit) - Business and Finance
Uxbridge College
United Kingdom9 GCSEs grades B-C - Maths, English and Science
Featherstone High School
Skills
- Competent with Office programs
- IT Level 2 (October 2022)
- IT Entry level 3 (February 2022)
- Level 2 Certificate in Principles of Business Administration (November 2021)
Languages
English
Hindi
Timeline
Rota Manager
Willow Practice
08.2023 - 03.2026
Receptionist
Willow Practice
05.2023 - 08.2023
Care Navigator Admin
The Pine Medical Centre
04.2022 - 04.2023
Security Officer
London Heathrow
05.2001 - 11.2020
9 GCSEs grades B-C - Maths, English and Science
Featherstone High School
Advanced GNVQ (Merit) - Business and Finance
Uxbridge College