Engineering
SUNILRAJ RAGHUNAT
Coventry
Summary
Results-focused management professional offering 13+ years of progressive leadership experience as after sales personnel to analyses and to give solution to solve various on site issues. Worked all 13 years in a manufacturing facility with various process like welding, punching bending processes. Forms high-potential employee into outstanding leaders who demonstrate the creativity and savvy that is critical to other departments.
Taken care of production management for 9 months period and also on non availability of the Production manager,
Sharing on site issue with Product management team to solve repeated issues and supporting in new product development.
I was also been as a Techno commercial person when the sales team has difficulty to explain in technical discussions
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Manager, After Sales
Fermator, Tecno Doors India P Ltd.
4 2016 - Current
- Administered all activities of after sales team, hired and trained employees as per company policies
- Set After Sales business objectives and ensured optimal services for clients
- Developed, executed and implemented effective customer service business plans
- Documented customer issues and ensured resolution as soon as possible
- Determined root cause of problems and recommended changes for improvement
- Coordinated with product department to develop and modify products according to market requirements
- Communicated with OEM customer to establish performance goals, objectives and discussed about material and design alternatives with customer design engineers
- Worked with engineers and supervised development of prototypes for complex products and processes
- Selected optimal material to meet customer functional requirements and manufacturing feasibility
- Tested and validated prototypes and existing production parts
- Prepared customized reports, analysis and technical bulletins for customers as requested or as appropriate to document performance characteristics under various operational conditions to local market
- Conducted and supervised field testing at customer location and participated in product development meetings with customer's R & D Team
- Industrialization of significant new products line from design to production and collaborated with manufacturing department.
Senior Engineer, After sale and Service
Fermator, Tecno Doors India P Ltd.
04.2014 - 03.2016
- Training customer engineers to solve complex technical problems
- Monitor complaint registers of customer and track customer performance to ensure that are performing service interventions in line with requirements of products
- Improving customer service efficiency in handling their clients
- Travelled most of the parts in India to provide training and to solve various issues
- Differentiation of failure between production part or component which are outsourced
- Timely reporting of warranty complaints and product quality related issues
- Replacement and Claim process for parts with in warranty.
Engineer After sale and Service
Fermator, Tecno Doors India P Ltd.
01.2011 - 03.2014
- Perform service interventions in efficient manner (First Time Fix problem) in strict compliance with operating procedures and manuals
- Improve utilization hours
- Reporting product oriented issues to development and design team
- Coordination with Quality department to analyze about warranty and out of warranty parts and components for replacement with or without cost basis.
Service Adviser
VST Auto agencies Mahindra & Mahindra Authorized Service Center
09.2009 - 12.2010
- Handling customer complaints
- Maintaining high customer satisfaction standards
- Understanding queries and requests of customer and solve it effectively
- Conducting road test and Service camp to understand complaint and feedbacks of customers
- Diagnose complaint with system tools
- Providing details repair instruction to technician
- Pre Delivery Inspection of new vehicles.
Education
B.TECH - Automobile engineering
Bharat University
Tambaram, Chennai 06.2005 - 05.2009
Skills
Windows-XP2/XP3/Vista/7
Professional Achievements
Single handedly installed and successfully passed the below fire tests in the respective locations on respective dates., 2015, CBRI, Roorkee, India, E60 and E120 Fermator Landing door, 2017, TUV SUB fire testing laboratory, Singapore, Fire test according to BS 476 norms, 2018, SIRIM fire testing laboratory, Malaysia, Fire test according to BS 476 norms, 2019, CABR, Beijing, China, Fire test conducted by Fermator Chinese installation team
Projects
Hybrid two wheeler, Modification and fabrication of TVS Scoot by implementing a PM DC motor with which the two wheeler will be capable of functioning with both petrol and electricity.
Interests
New Technology
Automotive
Doors
Timeline
Senior Engineer, After sale and Service
Fermator, Tecno Doors India P Ltd.
04.2014 - 03.2016
Engineer After sale and Service
Fermator, Tecno Doors India P Ltd.
01.2011 - 03.2014
Service Adviser
VST Auto agencies Mahindra & Mahindra Authorized Service Center
09.2009 - 12.2010
B.TECH - Automobile engineering
Bharat University
06.2005 - 05.2009
Manager, After Sales
Fermator, Tecno Doors India P Ltd.
4 2016 - Current
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