Summary
Work history
Education
Skills
Languages
Timeline
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Sunil Kohar

Hisar, Haryana,India

Summary

Result-oriented Supply Chain & Operations Specialist with expertise in first-mile, feeder, warehouse, and last-mile logistics for leading ecommerce companies like Flipkart and BigBasket. Skilled in WMS/TMS systems, SLA optimization, inventory control, and team leadership managing 100+ staff and 3,000+ daily orders. Proven track record in improving delivery accuracy, reducing losses to near zero, and driving overall operational excellence.

Work history

Sr. Executive

Flipkart
Jaipur, India
01 2025 - 05 2025
  • Led overall outbound operations for Flipkart's new Hyperlocal vertical in Jaipur.
  • Ensured efficient and accurate picking, packing, and load processing to Dark Stores.
  • Coordinated with the Last Mile team to optimize delivery schedules and resolve shipment issues.
  • Maintained safe and secure work practices, ensuring full compliance with safety protocols.
  • Conducted training programs to enhance FTC workforce performance and efficiency.
  • Tracked and analyzed KPI metrics to drive operational excellence and process improvement.

Asst. centre manager

Country Delight
South Delhi, India
03 2023 - 12 2024
  • Enhanced end-to-end warehouse and last-mile delivery operations, handling ~3200 daily orders with a team of ~90 Delivery partners.
  • Directed inbound inventory control and coordinated with multiple centers to eliminate shortages and ensure real-time stock accuracy.
  • Implemented inventory optimization practices that improved storage utilization and reduced ageing stock by 15%.
  • Optimized shift operations, route planning, and manpower allocation, consistently achieving delivery SLAs and cost-efficiency goals.
  • Strengthened last-mile delivery performance through continuous monitoring, real-time tracking, and proactive exception handling.
  • Executed daily product audits and RCA/CAPA initiatives, reducing operational complaints by 25%.
  • Boosted customer satisfaction by cutting complaint rates by 30% through efficient delivery tracking and feedback resolution.

Operation Controller

BigBasket- A TATA Enterprise
Ghaziabad / Noida, India
04 2021 - 12 2022
  • Oversaw end-to-end warehouse and last-mile delivery operations for ~3,000 daily orders with 150-Delivery team (vans & bikes).
  • Ensured FIFO adherence and optimized manpower, routing, and vehicle utilization to maintain 98% on-time delivery performance.
  • Implemented RCA-based corrective actions to strengthen SLA compliance and reduce dispatch and transit failures.
  • Boosted order fulfillment SLA from 92% to 98% through real-time coordination with transport and dispatch teams.
  • Improved last-mile route efficiency by analyzing delivery density, optimizing cluster mapping, and reducing turnaround time.
  • Elevated customer experience and delivery reliability through real-time tracking, exception management and proactive feedback handling.
  • Guided daily performance reviews with field executives to drive accountability, reduce reattempts, and ensure delivery excellence.

Operations Associate

Rivigo logistics pvt. Ltd
West Delhi, India
09 2018 - 03 2021
  • Oversaw first-mile, and last mile operations, ensuring seamless coordination from vendor pickup to last-mile dispatch.
  • Directed daily load movement of 20-25 tons across 20+ pin codes of West Delhi, maintaining 100% adherence to same-day dispatch (SDD) targets.
  • Improved SDD performance by 10% through process reengineering, resource optimization, and real-time tracking.
  • Supervised shop floor operations for efficient loading, unloading, and sorting to maintain dispatch accuracy and turnaround time.
  • Strengthened first-mile pickup efficiency by optimizing vendor routing and reducing vehicle idle time.
  • Controlled damage, shortage, and pilferage incidents, achieving near zero PPM losses through preventive audits and SOP compliance.
  • Handled client escalations, conducted RCA investigations, and ensured 24-hour ticket resolution to maintain service quality.
  • On-site client visits during escalations to address critical issues and implement corrective actions.

Education

MBA/PGDM -

Narsee Monjee Institute Of Management Studies
01/2019 - 04/2021

B.Com -

Kurukshetra University
06/2015 - 06/2018

12th -

HBSE
04/2013 - 06/2014

10th -

HBSE
04/2011 - 05/2012

Skills

  • Last Mile Delivery
  • Shop Floor Management
  • Operations Management
  • Team Handling
  • Vendor Management
  • Transport Management
  • Dispatch
  • Logistics
  • Warehouse Operations
  • Route Planning
  • Performance Management
  • 5S System

Languages

English
Hindi

Timeline

Sr. Executive

Flipkart
01 2025 - 05 2025

Asst. centre manager

Country Delight
03 2023 - 12 2024

Operation Controller

BigBasket- A TATA Enterprise
04 2021 - 12 2022

Operations Associate

Rivigo logistics pvt. Ltd
09 2018 - 03 2021

MBA/PGDM -

Narsee Monjee Institute Of Management Studies
01/2019 - 04/2021

B.Com -

Kurukshetra University
06/2015 - 06/2018

12th -

HBSE
04/2013 - 06/2014

10th -

HBSE
04/2011 - 05/2012

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Sunil Kohar