Summary
Overview
Work history
Education
Skills
Timeline
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SUNIL GHOSH

Hillingdon

Summary

Personal Profile Given today's fast-paced and ever-changing work climate, I am highly passionate and dedicated to my job. I am a courteous person with outstanding social abilities, and I will bring valuable ideas when working in a group. I am a polite, organised, trustworthy, and approachable individual.

Overview

6
6
years of professional experience

Work history

Call Centre Administrator

Sureserve Compliance South Ltd
2025.08 - 2025.10
  • Provided technical support for customer issues, demonstrating problem-solving skills.
  • Managed high volume of inbound calls, ensuring swift response times.
  • Resolved conflicts in a respectful manner, promoting a positive image of the company.

Case Administrator

Brook Street
2022.10 - 2025.06
  • Strengthened collaboration among offender management, victims, service providers, and external agencies to improve outcomes.
  • Reported faults and managed unit resources efficiently.
  • Provided reception cover, coordinated shadowing opportunities, and assisted with court cover.
  • Facilitated meetings and enforced safeguarding duties and administration.

Security Officer

G4S Security
2022.01 - 2022.09
  • Performed routine patrols of premises and monitored security systems to maintain area safety.
  • Monitored entry and exit points by verifying identification and credentials.
  • Responded quickly to any disturbances or incidents on site whilst maintaining professional calmness.

Care Assistant

Clarity Homecare
2021.02 - 2022.01
  • Assisted in personal care tasks such as washing, dressing, and grooming, maintaining dignity and comfort.
  • Ensured timely delivery of medication as per prescriptions.
  • Achieved Level 2 Care Qualification, showcasing dedication to high care standards.

Care worker

CCS Homecare Services Ltd
2020.10 - 2021.02
  • Enhanced patient comfort by providing personal care services, including bathing and grooming.
  • Ensured medication administration for optimal health outcome.
  • Supported patients with mobility issues, promoted independence.

Customer service representative

Foundever GB Ltd
2020.05 - 2020.05
  • Facilitated customer loyalty programmes to enhance customer retention.
  • Developed strong relationships with customers, fostering brand loyalty and repeat business.

Sales assistant

JD Sports
2020.04 - 2020.04
  • Learnt about new products quickly, providing comprehensive guidance to customers.
  • Fostered a welcoming store environment by maintaining clean and well-organised displays.

Steward/Security

Provide SESS LTD
2019.09 - 2021.04
  • Facilitated enjoyable and safe experiences for event audiences.
  • Provided practical support both inside and outside the event venue to ensure smooth operations.
  • Demonstrated advanced skills in event security through NVQ Level 2 and SIA certification.

Education

BTEC Level 3 Diploma - IT

Harrow College
London

BTEC National Level 3 Certificate - IT

Harrow College
London

BTEC First Diploma Level 2 - IT

Harrow College
Harrow on the Hill

GCSEs -

Claremont High School

Skills

  • Brand representation
  • IT skills
  • Microsoft software
  • Technology
  • Customer Service
  • Good communication skills
  • Able to follow instructions
  • Strong teamwork skills
  • Good work ethic
  • Problem-solving

Timeline

Call Centre Administrator

Sureserve Compliance South Ltd
2025.08 - 2025.10

Case Administrator

Brook Street
2022.10 - 2025.06

Security Officer

G4S Security
2022.01 - 2022.09

Care Assistant

Clarity Homecare
2021.02 - 2022.01

Care worker

CCS Homecare Services Ltd
2020.10 - 2021.02

Customer service representative

Foundever GB Ltd
2020.05 - 2020.05

Sales assistant

JD Sports
2020.04 - 2020.04

Steward/Security

Provide SESS LTD
2019.09 - 2021.04

BTEC National Level 3 Certificate - IT

Harrow College

BTEC Level 3 Diploma - IT

Harrow College

BTEC First Diploma Level 2 - IT

Harrow College

GCSEs -

Claremont High School
SUNIL GHOSH