SUNIL GHOSH
Hillingdon
Summary
Personal Profile Given today's fast-paced and ever-changing work climate, I am highly passionate and dedicated to my job. I am a courteous person with outstanding social abilities, and I will bring valuable ideas when working in a group. I am a polite, organised, trustworthy, and approachable individual.
Overview
6
6
years of professional experience
Work history
Call Centre Administrator
Sureserve Compliance South Ltd
2025.08 - 2025.10
- Provided technical support for customer issues, demonstrating problem-solving skills.
- Managed high volume of inbound calls, ensuring swift response times.
- Resolved conflicts in a respectful manner, promoting a positive image of the company.
Case Administrator
Brook Street
2022.10 - 2025.06
- Strengthened collaboration among offender management, victims, service providers, and external agencies to improve outcomes.
- Reported faults and managed unit resources efficiently.
- Provided reception cover, coordinated shadowing opportunities, and assisted with court cover.
- Facilitated meetings and enforced safeguarding duties and administration.
Security Officer
G4S Security
2022.01 - 2022.09
- Performed routine patrols of premises and monitored security systems to maintain area safety.
- Monitored entry and exit points by verifying identification and credentials.
- Responded quickly to any disturbances or incidents on site whilst maintaining professional calmness.
Care Assistant
Clarity Homecare
2021.02 - 2022.01
- Assisted in personal care tasks such as washing, dressing, and grooming, maintaining dignity and comfort.
- Ensured timely delivery of medication as per prescriptions.
- Achieved Level 2 Care Qualification, showcasing dedication to high care standards.
Care worker
CCS Homecare Services Ltd
2020.10 - 2021.02
- Enhanced patient comfort by providing personal care services, including bathing and grooming.
- Ensured medication administration for optimal health outcome.
- Supported patients with mobility issues, promoted independence.
Customer service representative
Foundever GB Ltd
2020.05 - 2020.05
- Facilitated customer loyalty programmes to enhance customer retention.
- Developed strong relationships with customers, fostering brand loyalty and repeat business.
Sales assistant
JD Sports
2020.04 - 2020.04
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
Steward/Security
Provide SESS LTD
2019.09 - 2021.04
- Facilitated enjoyable and safe experiences for event audiences.
- Provided practical support both inside and outside the event venue to ensure smooth operations.
- Demonstrated advanced skills in event security through NVQ Level 2 and SIA certification.
Education
BTEC Level 3 Diploma - IT
Harrow College
LondonBTEC National Level 3 Certificate - IT
Harrow College
LondonBTEC First Diploma Level 2 - IT
Harrow College
Harrow on the HillGCSEs -
Claremont High School
Skills
- Brand representation
- IT skills
- Microsoft software
- Technology
- Customer Service
- Good communication skills
- Able to follow instructions
- Strong teamwork skills
- Good work ethic
- Problem-solving
Timeline
Call Centre Administrator
Sureserve Compliance South Ltd
2025.08 - 2025.10
Case Administrator
Brook Street
2022.10 - 2025.06
Security Officer
G4S Security
2022.01 - 2022.09
Care Assistant
Clarity Homecare
2021.02 - 2022.01
Care worker
CCS Homecare Services Ltd
2020.10 - 2021.02
Customer service representative
Foundever GB Ltd
2020.05 - 2020.05
Sales assistant
JD Sports
2020.04 - 2020.04
Steward/Security
Provide SESS LTD
2019.09 - 2021.04
BTEC National Level 3 Certificate - IT
Harrow College
BTEC Level 3 Diploma - IT
Harrow College
BTEC First Diploma Level 2 - IT
Harrow College
GCSEs -
Claremont High School