Summary
Work history
Education
Skills
Affiliations
Timeline
Overview
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Sunil Dutta

London,Middlesex

Summary

Dynamic and results-oriented manager with extensive experience in operations, contract negotiations, and cost management, particularly within the aviation sector. Proven success in optimizing operational performance, reducing costs, and driving strategic initiatives. Adept at leading cross-functional teams and navigating complex, matrixed relationships to deliver impactful outcomes for stakeholders. Skilled in financial analysis, negotiation, and data-driven decision-making to achieve value-based results. Ready to advocate for strategic goals by leveraging deep knowledge and superior analytical skills.

Work history

Partnership Manager

CMAC Group
London
03.2024 - Current
  • Strategic Contract Leadership: Spearheaded management of key partner contracts, securing 10% increase in customer satisfaction while maintaining long-term client retention. Developed and executed negotiation strategies, ensuring alignment with business goals and maximizing value creation.
  • P&L and Budget Management: Managed portfolio of accounts with focus on cost control and performance optimization, achieving 7% cost reduction through strategic contract renegotiation.
  • Revenue Growth Driver: Led the establishment of 3 new strategic partnerships, driving a 35% revenue increase. Created and implemented growth strategies that expanded market presence while securing favourable contract terms for long-term success.
  • Technology Innovation: Led initiatives to improve the technology offered by the company by providing regular feedback and seeking out innovative solutions. These efforts resulted in enhanced client satisfaction and operational performance by refining the company's tech offerings.

Senior Customer and Operations Assistant Manager

Menzies Aviation
London
03.2022 - 02.2024
  • Operational Efficiency: Enhanced operational efficiency by 20%, implementing streamlined processes and optimizing resource allocation, resulting in annual cost savings of £25,000. Proactively identified areas for improvement, driving continuous improvement initiatives that increased overall team productivity.
  • Operational Excellence: Developed strategies and built advanced Excel models to monitor and improve absenteeism, reducing absenteeism rates by 20% and significantly enhancing team productivity. These models provided real-time insights into workforce trends, enabling data-driven decision-making to maintain optimal staffing levels.
  • Cost Optimization & Performance Monitoring: Reduced operational expenses by 7% through targeted budget management and performance analysis. Collaborated with finance to monitor key performance indicators, implementing corrective actions that contributed to a 10% increase in revenue.
  • Contract Negotiation & Supplier Relations: Negotiated key contracts with airport operators and suppliers, achieving cost savings and optimizing service agreements to align with corporate financial targets. Improved service delivery metrics by optimizing processes and reducing client complaints through tailored, value-added services.
  • Team Leadership & Development: Led teams strategically, fostering a culture of continuous improvement through coaching and feedback. Drove a 25% improvement in team performance and exceeded profit and revenue targets.

Senior Customer and Operations Supervisor

Menzies Aviation
London Heathrow
04.2017 - 02.2022
  • Operational Workflow Optimization: Enhanced operational workflows, resulting in a 20% improvement in overall performance turnaround times. These improvements led to faster completion of key tasks, reducing delays and boosting operational output.
  • Contract Management & Stakeholder Relations: Managed client relationships and supplier contracts, ensuring alignment with business objectives and fostering stronger, long-term partnerships. Successfully delivered services that met client needs, leading to improved satisfaction and loyalty.
  • Budget & Resource Allocation: Successfully handled budget allocation to optimize resource utilization, resulting in a 10% reduction in operational costs.
  • Team Management: Managed day-to-day team operations, ensuring adherence to performance standards and contributing to improved service delivery and operational success.

Senior Flight Coordinator and Lead

Menzies Aviation
London Heathrow
12.2013 - 03.2015
  • Flight Operations Management: Directed and coordinated the day-to-day operations of flight services, ensuring smooth operation across all flights. Improved on-time performance by managing schedules and ensuring compliance with flight regulations.
  • Safety Leadership: Played a key role in safety campaigns that fostered a culture of safety across the organization. Ensured compliance with regulatory requirements, reducing risk and maintaining operational safety.
  • Supply Chain & Logistics: Managed the supply chain and logistics process for critical flight-related activities, ensuring accuracy and compliance. Contributed to cost savings through improved resource allocation and inventory management.

Education

Master of Business Administration - Strategy, Risk and Finance

University of London
London
02.2020 -

Bachelor of Science (Hons) - Biological Sciences

University of Hertfordshire
Hatfield
09.2009 - 06.2013

Skills

  • Contract Negotiation & Stakeholder Management: Expertise in negotiating complex contracts with key suppliers and airport authorities, driving significant cost savings and ensuring optimal service delivery
  • P&L & Financial Analysis: Extensive experience managing large-scale P&L budgets and financial forecasting, delivering cost efficiencies and ensuring budgetary alignment with strategic goals
  • Operational Leadership & Crisis Management: Strong leadership in managing operations during routine and critical situations, ensuring minimal disruption and maximum efficiency
  • Data-Driven Decision Making: Proficient in using and analyzing data to inform and support strategic decision-making, ensuring data-backed insights drive business performance improvements
  • Cost Control & Process Improvement: Adept at implementing cost control measures and process improvements that reduce expenses, increase operational efficiency, and deliver substantial savings

Affiliations

  • Piano

Timeline

Partnership Manager

CMAC Group
03.2024 - Current

Senior Customer and Operations Assistant Manager

Menzies Aviation
03.2022 - 02.2024

Master of Business Administration - Strategy, Risk and Finance

University of London
02.2020 -

Senior Customer and Operations Supervisor

Menzies Aviation
04.2017 - 02.2022

Senior Flight Coordinator and Lead

Menzies Aviation
12.2013 - 03.2015

Bachelor of Science (Hons) - Biological Sciences

University of Hertfordshire
09.2009 - 06.2013

Overview

16
16
years of professional experience

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Sunil Dutta