Sunia Rashid

• Ensured a safe, nurturing environment for children through consistent supervision with careful monitoring of play areas.
• Enhanced emotional development of children with use of empathy-focussed group activities.
• Planned educational games to stimulate cognitive growth in toddlers.
• Incorporated songs and rhymes into daily routines, enhancing toddlers' speech abilities.

Currently on a zero hour contract and working on shift basis.

• Provided tailored one-to-one and small group support to children and young people including from ages 5 to 12 plus in the secondary schooling age, including those with special educational needs and autism.
• Assisted in delivering engaging activities and events to promote learning, confidence, and social interaction specifically with teens such as ages 13 to 18.
• Organised resources and adapted teaching materials to suit individual learner needs.

In my previous role, I provided individualised support to children and young people with additional needs, including those with sensory sensitivities, anxiety, and complex medical conditions. This has strengthened my ability to communicate effectively with families, assess their needs, and provide emotional and practical support via phone, email, and in-person interactions. My experience in delivering engaging activities, adapting communication methods, and promoting self-confidence directly aligns with the mission of EOS in empowering young people with eczema.

As someone committed to equality, diversity, and inclusion, I strive to ensure that every young person and family, regardless of their background or circumstances, feels valued and empowered. My ability to work collaboratively with families, professionals, and external organizations enables me to contribute effectively to service development, ensuring EOS continues to grow and adapt to the needs of young people with eczema such as i was able to develop these skills at Pinewood Special Needs School.

I am confident in organising and facilitating both in-person and online events, ensuring accessibility and engagement for all participants. I have worked on projects where I planned group activities, supported young people in developing their social skills, and provided guidance to parents/carers. Additionally, I have contributed to the creation of resources and training materials, helping families navigate everyday challenges at home, in school, and in the community.

Key holder, opening of store and ensuring that shop was ready to be opened promptly under good time keeping skills. Trained and mentored junior team members to deliver top-quality service. Verified accuracy of payroll reports before submission to management team. Created and managed a social media page to promote the business and engage with customers. Designed and published promotional content across multiple platforms, increasing brand awareness and customer engagement. Liaised with suppliers and updated product listings to maintain an engaging and current online presence. Handled customer inquiries and feedback through social media channels, ensuring high levels of customer satisfaction. Created and managed a social media page to promote the business and engage with customers.

Handled customer inquiries and feedback through social media channels, email and telephone.

• Handled sensitive information discreetly maintaining high level confidentiality at all times.
• Supported accurate record-keeping with proficient data entry skills.
• Assisted in payroll administration for accurate and timely salary disbursement.

• Provided high-quality customer support via phone, email, and video calls, ensuring a non-judgmental and inclusive approach to client interactions.
• Assisted in moderating online platforms and responding to customer inquiries professionally which resulted in positive feedback from customer satisfaction.
• Maintained professionalism under pressure, ensuring seamless operations.
• Protected sensitive information and following compliance with data security standards ensuring both client happiness and company success.

• Enhanced workplace efficiency by providing clear and timely responses to employee inquiries.
• Managed confidential employee records, ensuring privacy and accuracy which helped to ensure employees had accurate information, reducing confusion and errors.
• Regularly updated employee handbooks, keeping information relevant and up-to-date.
• Facilitated open communication channels between management and employees, reducing misunderstandings significantly which delivered seamless coordination with management, contributing to structured and efficient workflow.
• Maintained accurate and timely payroll processing to ensure on-time wage payments.
• Updated records with employee status, personal information and agreement term changes.
• Handled bulk timesheet entry with speed and accuracy to ensure timely payroll processing.

• Provided product knowledge to customers for informed purchases.
• Dealt with returns, ensuring customer satisfaction.
• Assisted in visual merchandising, improving shop floor appeal.
• Promoted loyalty schemes to customers, enhancing brand loyalty.