SUNEEL MOLA
Barking,Barking and Dagenham
Summary
Detail-oriented Clinical Coder experienced in developing streamlined coding processes that improved data quality and accelerated patient record turnaround times. Delivered effective communication and collaboration with medical staff, contributing to enhanced organisational efficiency. Maintained composure and patience in challenging situations, ensuring high-quality customer service and technical support.
Overview
4
4
years of professional experience
Work history
Customer Service Associate & Barista
Starbucks
12.2024 - 10.2026
- Delivered exceptional customer service, enhancing customer experience and fostering loyalty.
- Handle customer queries and resolve issues promptly, contributing to increased customer satisfaction.
- Managed POS transactions accurately, facilitating efficient customer flow and minimising wait times.
- Prepare a wide range of handcrafted beverages following Starbucks quality and consistency standards.
- Collaborate with team members to meet daily store targets and uphold operational excellence.
- Supported store operations through effective stock rotation, thorough inventory checks, and upholding cleanliness and hygiene standards.
Clinical Coder
Vee Health Tech
01.2023 - 07.2024
- Assigned ICD-10-CM and OPCS codes for medical procedures, ensuring compliance and accuracy to facilitate proper billing.
- Analysed patient records, ensuring accurate classifications to improve reimbursement processes.
- Reviewed EM reports for coding accuracy, enhancing documentation quality and supporting optimal reimbursement.
- Developed strategies to reduce errors, enhancing overall coding quality and efficiency.
- Consistently exceeded quality and productivity benchmarks.
Trainee Clinical Coder
Elico Healthcare
06.2022 - 12.2022
- Reviewed patient files, translating medical diagnoses into standardised coding language to ensure accurate documentation.
- Maintained high coding accuracy across diverse medical specialties.
- Participated in internal audits, identifying discrepancies that contributed to reductions in coding errors.
- Assisted new staff with EHR training and coding procedures, enhancing team capability and knowledge sharing.
Education
MSc - Healthcare Leadership
BPP University
West London, UK 8 2024 - 1 2026
Integrated Master's - Biotechnology
Kakatiya University
Warangal, India 8 2016 - 12 2021
Skills
- Customer service
- Coding accuracy
- Data entry accuracy
- Microsoft office suite proficiency
- Effective Time Management
- Issue resolution skills
- Written communication
- Active listening
- Work ethic
- Patience and composure
Timeline
Customer Service Associate & Barista
Starbucks
12.2024 - 10.2026
Clinical Coder
Vee Health Tech
01.2023 - 07.2024
Trainee Clinical Coder
Elico Healthcare
06.2022 - 12.2022
Integrated Master's - Biotechnology
Kakatiya University
8 2016 - 12 2021
MSc - Healthcare Leadership
BPP University
8 2024 - 1 2026