Sundhari Thevar
London,UK
Summary
Accomplished professional with expertise in programme and project management, PMO setup and governance, and end-to-end transition delivery. Proven track record in establishing global delivery centres and managing RFP/RFI responses, SOW & SLA ownership, strategic planning, execution, budget management, and cost optimisation. Skilled in risk assessment and mitigation, mergers & acquisitions integration, operational excellence, stakeholder engagement, business process improvement, KPI & performance tracking. Proficient in agile & waterfall methodologies and cross-functional team leadership. Adept at utilising ERP systems (SAP, Oracle), data analytics tools (Power BI, Tableau), cloud platforms (AWS, Azure), automation tools, SQL, Microsoft Office Suite for project financial reporting and CRM systems. Career goal: to drive operational excellence through innovative solutions and strategic leadership.
Overview
28
28
years of professional experience
2024
2024
years of post-secondary education
1
1
Certification
Work history
Director – Digital Transformations & Transitions
Capgemini Ltd
London, UK
08.2020 - 09.2023
- Directed high-value digital transformation projects across healthcare, banking, retail, and telecom sectors, managing portfolios valued over $600 million.
- Delivered more than 30% cost savings across transition programmes by implementing lean methodologies and technology enhancements.
- Successfully created 3,500+ new jobs by establishing and scaling operations in new delivery locations across Asia and Europe.
- Led entire project lifecycle from solution design, stakeholder engagement, financial modelling, and risk assessment to delivery and closure.
- Developed strategic RFP and RFI responses, leading to successful bids for complex transformation projects worth $500M+.
- Oversaw SLA compliance and SOW governance, ensuring service quality, budget adherence, and client satisfaction.
Site Lead – Marketing & Operations
Ankit LLC
London, UK
09.2019 - 03.2020
- Led end-to-end setup of new operational centre for 70-member team, delivering 50% reduction in costs through process optimisation and resource realignment.
- Directed short-term digital and print marketing projects, overseeing design execution and campaign delivery in alignment with brand objectives.
- Managed development of integrated marketing strategies and creative content across multiple platforms.
Operations Lead (Associate Vice President)
Amazon Ltd
London, UK
07.2018 - 08.2019
- Scaled operations from 185 to over 3,500 full-time employees within 12 months, leading hiring, training, and infrastructure strategy.
- Directed all aspects of business operations including planning, staffing, service delivery, escalation handling, and KPI monitoring.
- Improved employee experience and retention through engagement strategies and leadership development initiatives.
- Introduced workflow optimisation tools, resulting in 25% increase in productivity and reduced service bottlenecks.
Associate Vice President – Agile Transitions & Transformations
Accenture Ltd
Bangalore, Global
07.2011 - 08.2019
- Delivered 60+ global projects valued at over $7 billion across finance, telecom, retail, and manufacturing sectors.
- Directed multi-country project teams and developed scalable delivery models for enterprise transitions.
- Led full setup of Accenture’s Sri Lanka operations post-merger, building infrastructure, hiring 300+ staff, and launching services within 90 days.
- Developed and implemented transition strategies, governance models, and risk controls to support high-complexity programmes.
Agile Project Manager
IBM India Ltd
Bangalore, India
06.2008 - 07.2011
- Led agile development projects for enterprise clients in banking and insurance, ensuring delivery of scalable, secure platforms.
- Managed cross-functional scrum teams through daily stand-ups, sprint planning, and retrospectives.
Quality Manager
Indecomm Global
Bangalore, India
01.2007 - 06.2008
Senior Team Manager
Tesco India Ltd
Bangalore, India
01.2005 - 11.2006
Team Manager
Infosys Ltd
Bangalore, India
05.2003 - 01.2005
Senior Manager – Corporate Sales & Marketing
Idea Telecom
, India
06.1998 - 04.2003
Project-Based Legal Support (Paralegal)
Karuna Solicitors
London, UK
10.2024 - 11.2025
- Support short-term legal projects focused on administrative case handling, document drafting, and client coordination.
- Provide legal assistance on specific case assignments, including contract formatting, document preparation, and background research.
- Assist internal process improvements by managing document tracking, client scheduling, and court filing logistics.
Administrative Projects Assistant
Amaya Ltd
London, UK
06.2024 - 11.2025
- Support project-based administrative assignments during internal process upgrades and office restructuring.
- Coordinate appointment schedules and assist with internal task tracking to improve operational efficiency.
- Help refine digital filing systems and contribute to reporting during business planning cycles.
Education
International MBA - Distinction
Buckinghamshire New University
UKBachelor’s Degree - Business Management
Bangalore University
IndiaSkills
- Programme & Project Management PMO Setup & Governance End-to-End Transition Delivery Global Delivery Centre Establishment
- RFP/RFI Response Management SOW & SLA Ownership Strategic Planning & Execution Budget Management & Cost Optimisation
- Risk Assessment & Mitigation Mergers & Acquisitions Integration Operational Excellence Stakeholder Engagement
- Business Process Improvement KPI & Performance Tracking Agile & Waterfall Methodologies Cross-Functional Team Leadership
- ERP Systems (SAP, Oracle) Data Analytics Tools (Power BI, Tableau) Cloud Platforms (AWS, Azure) Automation Tools SQL Microsoft Office Suite Project Financial Reporting CRM Systems Microsoft Project
Key Career Achievements
- Set up international service centres for Tesco and BT, exceeding SLAs and earning client recognition.
- Named “Expert Transition and Transformation Director” for delivering scalable, cost-effective solutions across industries.
- Expanded consultancy operations at Ankit LLC, supporting service growth and diversification.
- Scaled Amazon’s headcount from 185 to 3,500 FTEs, improving workforce operations and employee experience.
- Successfully led vendor-to-vendor transitions and IT implementations, a rare and complex responsibility.
- Launched Accenture Sri Lanka’s delivery centre post-merger and rose to AVP within three years.
- Selected for a U.S. business visa by IBM in recognition of outstanding cross-border performance.
- Improved process accuracy from 60% to 95% at Indecomm; led transitions including SOW, SOP, and process mapping.
- Reduced AHT from 180s to 20s at Infosys; awarded “Efficient Team Manager” and top performer recognition.
- Standardised SOPs at Idea Telecom and launched a Tier-3 city call centre, reducing costs by 60%.
Languages
Fluent: English, Hindi, Tamil, Kannada, Malayalam | Basic: Telugu
Certification
- PMP – Project Management Professional | PMI Org
- Professional NLP – Neuro-Linguistic Programming | Dale Carnegie Institute
- Certified Scrum Master
- Level 2 Public Health Services
- Google IT Support
- In Progress: PRINCE2 Foundation & Practitioner; Advanced Data Analytics; CompTIA Security+; CPSA; Java programming
Affiliations
- School Governor – Prestwood Village School, UK
- Fundraising Social Media Manager – Special Operations Charity Network – UK(Fixed term)
- Healthcare Support Volunteer - Health watch Bucks, UK
- Amersham, Aylesbury & High Wycombe Courts, Witness Support Volunteer Buckinghamshire Council
Interests
Outdoor exploration and hiking | Community volunteering | Writing and publishing | Author of Law Vs Cancer (5-star rated on Amazon) | History and military heritage education | Educational outreach and fundraising initiatives | Public speaking and mentorship
Timeline
Project-Based Legal Support (Paralegal)
Karuna Solicitors
10.2024 - 11.2025
Administrative Projects Assistant
Amaya Ltd
06.2024 - 11.2025
Director – Digital Transformations & Transitions
Capgemini Ltd
08.2020 - 09.2023
Site Lead – Marketing & Operations
Ankit LLC
09.2019 - 03.2020
Operations Lead (Associate Vice President)
Amazon Ltd
07.2018 - 08.2019
Associate Vice President – Agile Transitions & Transformations
Accenture Ltd
07.2011 - 08.2019
Agile Project Manager
IBM India Ltd
06.2008 - 07.2011
Quality Manager
Indecomm Global
01.2007 - 06.2008
Senior Team Manager
Tesco India Ltd
01.2005 - 11.2006
Team Manager
Infosys Ltd
05.2003 - 01.2005
Senior Manager – Corporate Sales & Marketing
Idea Telecom
06.1998 - 04.2003
Bachelor’s Degree - Business Management
Bangalore University
International MBA - Distinction
Buckinghamshire New University