Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
Sundhari Thevar

Sundhari Thevar

Summary

Ambitious and versatile, high-energy professional with an eye to details, eager to learn and help develop self, team and the overall organization

Demonstrated history of working in outsourcing, offshoring industry establishing end-to-end project plan and approach; Skilled in Contact Center & Promoting awareness of transition planning and support process and strategy

Currently back as a student to sharpen my skills and upgrade to current business environment and looking for a part time placement to accustom myself with the Global work standards

Overview

26
26
years of professional experience
15
15
years of post-secondary education

Work history

International business management student

Buckinghamshire New university
High Wycombe, Buckinghamshire
09.2023 - 05.2024
  • Initiated my courses in International management in Business and finance, Strategic marketing, International logistics ,Digital business strategy and strategic sustainable leadership
  • Individual research papers

Project Director

Capgemini Pvt Ltd
Chennai, India
08.2020 - 08.2023
  • Defined project scope, milestones and task allocation to establish and maintain clear progress plans.
  • Led and motivated talented project teams, achieving targets within stipulated deadlines.
  • Developed analytics tools to track project progress and impact.
  • Delivered exceptional service to clients, maintaining relationships for future business opportunities.
  • Led meetings with department executives to review project status, drafting action plans to deliver proposed changes.
  • Tracked and communicated project status, timelines and action items from project inception to delivery.
  • Reduced costs by allocating site resources and subcontractors for strict budget controls.
  • Chaired project governance reviews and resolved challenges.

Site Lead(Consultant)- Digital Marketing operation

Ankit LLC
Indore, India
09.2019 - 03.2020
  • Managed 44 members working with social media accounts, including Facebook, Instagram, Twitter, TikTok and Snapchat.
  • Crafted compelling written content optimised for SEO, helping to improve online ranking.
  • Developed and executed sales promotions, increasing revenue through targeted campaigns.
  • Built strong client relationships through comprehensive and regular reporting.
  • Maximised strategy effectiveness by studying economic indicators, identifying needs and monitoring competition.
  • Owned responsibility for key accounts, including large retailers and blue chip clients.

Site Lead- Operations- North America CHAT

Amazon
Coimbatore, India
07.2018 - 08.2019
  • Strategically scheduled and managed 1800 staff members, maintaining high-performing business operations.
  • Aided senior leadership by recommending corrective actions and improvements to company operations.
  • Adhered to employee relations processes while recruiting, retaining and developing staff.
  • Analysed operations data to identify process gaps and successfully implement change.
  • Partnered with internal teams to develop new operating opportunities to enhance service delivery.

Associate vice president

Accenture
Chennai, India
01.2012 - 06.2018
  • Determined methods of reducing costs, increasing revenues and improving overall company performance on all projects undertaken. The clients spanned across globally and across various industries from Banking,retail,Telecom,Manufacturing etc
  • Provided global corporate direction by developing short-term and long-term financial and operational goals.
  • Sought financial stability and solvency, keeping proper accounting records.
  • Utilised specialist network and connections to gain expert advice on financial, legal and regulatory issues.
  • Advised on senior management hiring decisions and nominated department managers and executive staff.
  • Directed work of assistant vice-presidents, managers and other senior leaders.

Project Manager

IBM India
Bangalore, India
06.2008 - 09.2011
  • Identified and managed budget, timescale and scope changes, recommending actions and improvements to meet project goals.
  • Identified and deployed resources with individual responsibilities for project completion.
  • Used business intelligence reports to manage project financials, initialise project invoicing and revenue recognition.
  • Implemented and maintained appropriate systems to enable successful planning and scheduling.
  • Streamlined multiple plans and dependencies across range of teams into single overarching perspectives and plans.
  • Embedded lean governance operating models, valuing ownership, predictability and transparent delivery over pre-prepared project reporting.

Assistant Quality Manager

Indecomm Global Services
Bangalore, India
01.2007 - 06.2008
  • Developed organisational policies for administrative oversight and internal controls.
  • Represented organisations at seminars, conferences and business events.
  • Oversaw facility maintenance and allocated needed resources to meet standards.
  • Designed and implemented training to further develop staff based on business goals.
  • Analysed and resolved complex resource management issues for optimised scheduling.

Team Manager

Tesco
Bangalore, India
01.2005 - 11.2006
  • Monitored team development, setting performance objectives and providing constructive feedback for continued growth.
  • Set achievable targets, motivating team to swiftly progress and achieve in line with company goals.
  • Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
  • Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
  • Prepared and presented reports, strategies and recommendations for consideration by senior management.
  • Aided senior leadership by recommending corrective actions and improvements to company operations.
  • Sought timely solutions to company inefficiencies for the continued smooth running of operations.
  • Instilled dedication to brand values across assigned teams, maintaining constant high-quality professional service.

Team Leader

Infosys
Bangalore, India
05.2003 - 01.2005
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
  • Led performance reviews and tailored employee feedback to facilitate professional development.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Resolved employee relations issues and navigated disciplinary proceedings.
  • Influenced business change and success through collaborations with different stakeholders
  • Drove team to consistently exceed critical Key Performance Indicator (KPI) targets

Senior Manager Corporate sales

Spice Telecom( Now Idea cellular)
Bangalore, India
06.1998 - 04.2003
  • Handled the sales, service and collection for 350 corporate clients which was an overall of 17,000 customers
  • As the call centre supervisor managed departmental issues and concerns, smooth running of the department and direct team leader reports, ensuring consistency of approach across the site also solicit and act on customer/stakeholder feedback
  • Senior correspondent involved in actioning all correspondence received from customers and achieved 100% response rate. This included legal correspondence.
  • Facilitated customer retention and achieved a 0% back log with retention of 10% every month

Education

Bachelor of Business Administration - Management and Marketing

Jyothi Nivas college
India
04.1995 - 03.1998

GCSEs - Economics

Jyothi Nivas College
India
04.1993 - 03.1995

Certificate of Higher Education -

Bishop cotton girls high school
India
01.1983 - 02.1993

Skills

  • Business administration
  • Excel proficiency
  • Accounts receivable and payable
  • Executive presentation development
  • Office administration
  • Schedule management
  • Report writing
  • Office staff leadership
  • Inter-office communications
  • Business correspondence
  • Database maintenance
  • Prioritisation and time management

Languages

English
Fluent

Timeline

International business management student

Buckinghamshire New university
09.2023 - 05.2024

Project Director

Capgemini Pvt Ltd
08.2020 - 08.2023

Site Lead(Consultant)- Digital Marketing operation

Ankit LLC
09.2019 - 03.2020

Site Lead- Operations- North America CHAT

Amazon
07.2018 - 08.2019

Associate vice president

Accenture
01.2012 - 06.2018

Project Manager

IBM India
06.2008 - 09.2011

Assistant Quality Manager

Indecomm Global Services
01.2007 - 06.2008

Team Manager

Tesco
01.2005 - 11.2006

Team Leader

Infosys
05.2003 - 01.2005

Senior Manager Corporate sales

Spice Telecom( Now Idea cellular)
06.1998 - 04.2003

Bachelor of Business Administration - Management and Marketing

Jyothi Nivas college
04.1995 - 03.1998

GCSEs - Economics

Jyothi Nivas College
04.1993 - 03.1995

Certificate of Higher Education -

Bishop cotton girls high school
01.1983 - 02.1993
Sundhari Thevar