Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Sundeep Paul

Tamworth

Summary

Confident and motivated sales professional with over four years of retail and customer service success. Proven track record of increasing sales by 20% in retail industries. Known for understanding customer needs and delivering tailored solutions through clear, friendly, and professional communication. Consistently exceeds sales targets by combining strong product knowledge with a consultative sales approach. Skilled in preparing, advertising, and selling vehicles as part of automotive hobbies. Thrives in fast-paced, team-driven environments and brings a positive, results-focused mindset to every challenge. Committed to delivering exceptional experiences that drive customer satisfaction and business growth at Motorpoint Coventry.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Store Manager

Spar Amington
Tamworth, Staffordshire
04.2022 - Current
  • Achieved a 90% positive feedback rate on customer satisfaction surveys over two years.
  • Boosted sales by over 20% by introducing delivery services.
  • Increased average basket spend by 6% using spending reward schemes while driving repeat business.
  • Fostered a positive team culture, supporting colleagues and driving shared success.
  • Boosted customer retention through outstanding service.
  • Resolved customer disputes professionally with practical solutions, maintaining a strong business reputation.
  • Reduced stock expiration by 10% by monthly date checks and removing slow-moving lines.

Store Supervisor

Spar Amington
Tamworth
06.2020 - 08.2022
  • Created a friendly, helpful, and enthusiastic store environment that encouraged repeat business from customers.
  • Skilled in solving problems quickly. Anticipating potential problems and taking steps to prevent them from recurring.
  • Experienced in dealing with difficult customers in a calm respectful manner, resolving issues effectively.
  • Providing support to colleagues on tasks beyond their expertise or knowledge.
  • Trained 5 staff to maintain high customer standards through effective supervision


Operations Coordinator

FORPAUL
Banbury, Oxfordshire
07.2016 - 04.2020
  • Improved fulfilment efficiency by 50% and reduced human error by over 90% by building own inventory management system using Microsoft Excel.
  • Devised commercial strategy to create better value for customers.
  • Generated internal reports on monthly expenditures, reducing expenses by 6%.
  • Worked directly with fulfilment partners, maintaining customer satisfaction while ensuring quality control and order accuracy targets.
  • Developed training manuals for improved fulfilment partner accuracy rates by 20%.

Trainee Engineer

Sertec Tube & Pressings Ltd
Birmingham, West Midlands
07.2015 - 07.2016
  • Rectified design failures in data entry forms to improve press maintenance records, reducing press downtime by 15%.
  • Implemented quality assurance and process audits to optimise manufacturing, improving product quality and brand image.
  • Optimised workplace safety procedures based on latest guidelines, reducing accidents by 5%.
  • Investigated OEE performance, improving process efficiency and reliability.
  • Constructed complex spreadsheets for data logging of press performance, improving accuracy and data logging by 8%.

Education

BEng (Hons) - Automotive Engineering (IMechE Accredited) - First Class

Birmingham City University
Birmingham
07.2017

Year in Industry - Leadership Development Programme

EDT (Engineering Development Trust)
Birmingham
2015 - 2016

A-Levels - 3 A Levels - C to E

The Wilnecote School
Tamworth
2012

Skills

  • Target-Driven Sales
  • Willingness to Learn
  • Problem-Solving
  • Team-Orientated
  • Self Driven
  • Fantastic Communicator
  • Persistent
  • Microsoft Office

Certification

citb Site Safety Plus, Site Management Safety Training Scheme - 05-05-2023 to 31-05-2028


British Red Cross, Emergency first aid at work - 15-05-23 to 15-05-2025

Affiliations

  • Passionate about the automotive industry
  • Regularly participate in fitness activities and weight training.

Timeline

Store Manager

Spar Amington
04.2022 - Current

Store Supervisor

Spar Amington
06.2020 - 08.2022

Operations Coordinator

FORPAUL
07.2016 - 04.2020

Trainee Engineer

Sertec Tube & Pressings Ltd
07.2015 - 07.2016

BEng (Hons) - Automotive Engineering (IMechE Accredited) - First Class

Birmingham City University

Year in Industry - Leadership Development Programme

EDT (Engineering Development Trust)
2015 - 2016

A-Levels - 3 A Levels - C to E

The Wilnecote School

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Sundeep Paul