Sunday Oluyemi Aliu

Analysed end-to-end business processes, operating models, and customer journeys for AI chatbot delivery.

Identified inefficiencies and business challenges across current processes and customer touchpoints.

Assessed and challenged existing ways of working, proposing AI chatbot improvements.

Translated complex business problems into clear, actionable recommendations for delivery teams.

Mapped as-is processes and proposed to-be processes for implementation planning.

Used Jira, ServiceNow, and Confluence with agile user stories and personas.

Defined acceptance criteria and scenarios across the project lifecycle.

Executed testing using user acceptance testing and recorded defects in log.

Documented gap analysis covering as-is state, to-be state, and action plan.

Facilitated requirement workshop using epics, user stories, and acceptance criteria.

Ran workshops with stakeholders and subject matter experts to validate requirements.

Built customer journey maps using persona goals and after-hours chatbot scenarios.

Developed stakeholder reporting dashboards and maintained Excel-based reporting.

• Key Responsibilities
• Proven experience as a Business Analyst ideally within payroll.
• Reconcile payroll to the general ledger each pay period; investigate and resolve discrepancies between payroll records and accounting entries.
• Build and maintain payroll reporting: labour cost reports, headcount and FTE reports, overtime analysis, and management compensation reports.
• Evaluate and test payroll system changes and upgrades before they affect live payroll processing.
• Support internal and external payroll audits: prepare documentation packages, explain methodology, and investigate flagged variances.
• Respond to escalated employee and Finance inquiries that require research and analysis beyond standard payroll team capability.
• Audit payroll data each cycle using systematic checks: variance analysis, outlier identification, tax withholding validation, and deduction reconciliation.
• Analyse payroll system configuration for accuracy: tax tables, deduction codes, earning codes, and general ledger mapping.
• Key achievement at Shaftesbury Group UK.
• Being the lead in the business to produce detailed payroll process mapping and system testing, contributing to an approximate 15% reduction in payroll discrepancies and a 20% improvement in resolution turnaround for escalated payroll queries.
• Shaftesbury Group UK is a disability charity organisation spread all over the UK with about 2000 employees that enables each child, young person and adult to live a life that adds up for them.

• Key Responsibilities:
• Managed payroll process improvements, system improvements and developed best approach to payroll functions.
• Analysed trends on pay and benefits queries to support continuous improvement of the service that are offered.
• Developed and updated the Payroll and Finance Risk Register with recent legislative changes to ensure compliance.
• Assist with several departmental projects to help the Pay and Benefits team deliver on its objective.
• Managed and process all data needed to run the payroll including new starter details, amendments to contract, leavers, sickness, additional hours and letting commissions.
• Developed best practise for the running of payroll in timely and identified areas where improvements can be made to enhance performance.
• Prepared the monthly payrolls, including all payroll changes, ensuring employees are paid on time, in compliance with relevant statutory, legislative and contractual requirements.
• Managed the timely and accurate enrolment and payment of pension contributions to the company's pension provider in accordance with statutory and legislative requirements.
• Delivered a range of high-volume payroll reconciliation especially UK PAYE, and analysis/investigation activities on payrolls, tax submission.
• Key achievement at KFH Group Ltd.
• Developed a standard 'Payroll and Finance Risk Register' with released legislative changes for the business to comply with government laws and significantly reduced financial losses with adherence to policies.
• Evaluated pay gaps amongst workers in the business and recommended pay bridging structures.
• KFH is a firm that specialises in residential sales, lettings, property management, and commercial property, and it has about 800 employees. I was on the project of producing and documenting a detailed 'Payroll and Finance Risk Register' that the business will use for day-to-day operational purpose.