Sunday Aderopo Segilola
ABERDEEN
Summary
Devoted professional proactively and quickly identifies the best course of action for given scenarios. Confident with handling tasks independently and in teams with highly an organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Support Services Assistant - Volunteering
INCHGARTH COMMUNITY CENTRE
05.2023 - Current
- Facilitated outreach activities to build community awareness.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Developed and implemented strategies to enhance quality of social services.
- Monitored and evaluated impact of social services on community.
- Facilitated communication between clients and other service providers.
Covid-19 Support Services - Volunteering
NHS Grampian Scotland (Aberdeen City Health & Social Care Partnership)
03.2021 - 12.2023
- Gained strong leadership skills by managing projects from start to finish.
- Strengthened communication skills through regular interactions with others.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to learn quickly and adapt to new situations.
- Delivered services to customer locations within specific timeframes.
- Worked well in a team setting, providing support and guidance.
Customer Relationship Officer - Volunteering
HIGHERGROUND CONSULTING
08.2020 - 12.2023
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Logged call information and solutions provided into internal database.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Assisted with conflict resolution during partnership negotiations and acquisitions.
- Created activities and engagements to enhance customer experience, knowledge, and patronage.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Managed customer relations on ongoing basis to maximize customer retention.
- Created customer support strategies to increase customer retention.
Care Assistant
Tor-Na-Dee, CareUk
10.2014 - 11.2019
- Scheduled and accompanied clients to medical appointments.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Ran errands for patients, did shopping, and picked up other necessities.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted patients with self-administered medications.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Planned, prepared, and served meals and snacks according to prescribed diets.
Education
Master of Science - International Business
Robert Gordon University
Aberdeen, Scotland, UK02.2018
Bachelor of Arts - International Business Management
Robert Gordon University
Aberdeen, Scotland, UK09.2016
Post Graduate Diploma - Education
Usmanu Danfodiyo University
Sokoto, Nigeria2014
Higher National Diploma - Insurance
Lagos State Polytechnic
Lagos, Nigeria2008
Skills
- Client Relationship Building
- Team Management
- Multitasking Abilities
- Teamwork and Collaboration
- Critical Thinking
- Remote Support
- Knowledge Management
- Follow-Up Skills
- Customer Service
- Implementing Client Care Plans
- Problem-Solving
- Sales Assistance
Certification
- Diploma in Certified Information System Security Professional (CISSP 2019)
- Google Digital Garage: The Fundamentals of Digital Marketing (Certificate ID : AKBYMH YM4 )
- PMP Project Management Fundamental Concepts for Beginners (Certificate ID: 434728040892) Alison_Certificate-4347-28040892.pdf
- Data Analytics for decision making: “An introduction to using EXCEL'' (Certificate ID: file:///C:/Users/SARAH/Pictures/2018-12/PHD%20ADMISSION%202019/data-analytics-using-excel_certificate_of_achievement_4rbbb0q%20(1).pdf
- SVQ 2 In Social Services and Healthcare License - Certificate ID: SCN: 197493550
- Certificate in Understanding Mental Health Levels 2 & 3 (Certificate IDs: 51282119, 52209687 )
- OTHM Level 7 Health and Social Care Management (Certificate ID: 190203270 )
- COVID-19: PSYCHOLOGICAL FIRST AID · (Certificate ID: file:///C:/Users/SARAH/Desktop/PHD%20ADMISSION%202019/psychological-first-aid-covid-
19_certificate_of_achievement_enyu0b1%20(1).pdf
Reading, making friend, sport, and cooking
I love to read different genres and I enjoy doing different research work; l love meeting new friends and I enjoy meeting different people, I love different sports such as football and track. I also enjoy cooking and trying different recipes.
Languages
Yoruba
Native language
English
Proficient
C2
Timeline
Support Services Assistant - Volunteering
INCHGARTH COMMUNITY CENTRE
05.2023 - Current
Covid-19 Support Services - Volunteering
NHS Grampian Scotland (Aberdeen City Health & Social Care Partnership)
03.2021 - 12.2023
Customer Relationship Officer - Volunteering
HIGHERGROUND CONSULTING
08.2020 - 12.2023
Care Assistant
Tor-Na-Dee, CareUk
10.2014 - 11.2019
Master of Science - International Business
Robert Gordon University
Bachelor of Arts - International Business Management
Robert Gordon University
Post Graduate Diploma - Education
Usmanu Danfodiyo University
Higher National Diploma - Insurance
Lagos State Polytechnic
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