SUNDAY OLANIYI
London,UK
Summary
A highly adaptable and compassionate individual with diverse experience in teaching, healthcare, and customer service. Skilled in providing personalized support and care as a Health Care Assistant, ensuring the well-being of individuals with empathy and professionalism. Adept at delivering structured educational support as a Teaching Assistant and Teacher, fostering an engaging and supportive learning environment. Proven ability to assist vulnerable individuals in various capacities as a Support Worker, demonstrating patience and a commitment to improving lives. Additionally, equipped with solid hospitality skills, delivering excellent customer service and maintaining high standards as a Hospitality Assistant. Eager to leverage a broad skill set to contribute to team success and provide high-quality care and service in any of these fields.
Overview
8
8
years of professional experience
13
13
years of post-secondary education
1
1
Certification
Work History
Receptionist
Yotel London City
London, UK
10.2024 - 05.2025
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
- Managed phone calls, resulting in effective communication flow within the company.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Took and communicated messages to minimise interruptions to staff workflows.
- Assisted with administrative tasks, improving overall functionality of the office.
- Maintained an organised reception area for a professional business environment.
- Managed calendars, strategically scheduling appointments to maximise availability.
- Delivered front of house duties with warm and professional manner.
Hotel room attendant
Yotel London City
London, UK
11.2023 - 08.2024
- Utilised proper chemicals and supplies for cleaning tasks, adhering strictly to safety regulations.
- Promoted a hygienic environment through thorough cleaning of bathrooms, changing linens, and vacuuming floors regularly.
- Adhered strictly to lost-and-found procedures, contributing towards operational integrity of the establishment.
- Identified cleaning efficiencies to reduce average room preparation times.
- Delivered extra linen and toiletries to meet guest needs.
- Inspected rooms to assess cleaning and repair needs between guest stays.
- Cleared and organised Back of House areas to minimise accident risks.
Healthcare Assistant (part time)
Nomase Care Agency
London, UK
01.2022 - 01.2023
- Ensured all care environments met strict hygiene and safety standards, contributing to a significant reduction in infection rates within the facility.
- Worked closely with nurses, doctors, and family members to monitor patient progress, leading to improved care coordination and treatment outcomes.
- Developed activities and social programs to enhance mental stimulation and social engagement for residents, significantly reducing loneliness and isolation.
Waiter (Part -Time)
Hopper's restaurant
London, UK
01.2022 - 12.2022
- Successfully boosted restaurant revenue by recommending daily specials, premium menu items, and beverages, leading to a 10% increase in average sales per customer.
- Implemented efficient order-taking techniques, reducing food and drink order errors by 15%, leading to smoother service and customer satisfaction.
- Assisted in onboarding and training new team members on service standards, menu knowledge, and table management, contributing to a more cohesive and productive team.
- Consistently performed well during peak hours and large events, efficiently handling up to 20 tables simultaneously while maintaining excellent service quality.
- Effectively managed table assignments and service flow, improving table turnover by 15%, increasing seating availability during busy periods.
English Teacher
Community Secondary School
Anambra
01.2019 - 01.2020
- Raised overall student performance by 20% through the implementation of interactive and differentiated lesson plans catering to various learning styles and abilities.
- Developed and implemented a comprehensive English curriculum that aligned with national standards, improving student engagement and academic success.
- Achieved a 95% pass rate in standardized English exams through structured preparation programs and individual student tutoring.
Subject Teacher
Christ the King Academy
Oyo, Nigeria
01.2017 - 01.2019
- Introduced modern teaching techniques, such as technology-enhanced learning (interactive apps, digital resources), leading to increased student participation and improved learning outcomes.
- Maintained a well-disciplined and organized classroom, improving student behavior and promoting a productive learning environment.
- Collaborated with fellow teachers for sharing best practices and resources.
- Organised extracurricular activities, encouraging holistic development of students.
- Enhanced student engagement by implementing interactive learning techniques.
- Facilitated group discussions and debates to enhance critical thinking skills in students.
Education
B.Ed. - Political Science/English Language
University of Ibadan
01.2014 - 01.2017
NCE - English Language/Political Science
Osun State College of Education
01.2010 - 01.2014
GCSEs (NECO) - Art
Senior Secondary Certificate Examination(SSCE)
Nigeria 06.2004 - 12.2009
Skills
- Communication skills
- Teamwork
- Problem-solving skills
- Social Media
- Guest Management
- Customer relations expertise
- Billing experience
- Strategic planning
- Time Management
- Front desk security protocols
Certification
- CPD Medication Advanced
- CPD Medication Awareness
- Strategic Business Management and Entrepreneurship Development
Affiliations
- Reading
- Traveling
- Networking
Languages
English
Advanced
Yoruba
Advanced (C1)
STRENGHT
- Reading
- Traveling
- Listening to Music
- Networking
References
References available upon request.
Timeline
Receptionist
Yotel London City
10.2024 - 05.2025
Hotel room attendant
Yotel London City
11.2023 - 08.2024
Healthcare Assistant (part time)
Nomase Care Agency
01.2022 - 01.2023
Waiter (Part -Time)
Hopper's restaurant
01.2022 - 12.2022
English Teacher
Community Secondary School
01.2019 - 01.2020
Subject Teacher
Christ the King Academy
01.2017 - 01.2019
B.Ed. - Political Science/English Language
University of Ibadan
01.2014 - 01.2017
NCE - English Language/Political Science
Osun State College of Education
01.2010 - 01.2014
GCSEs (NECO) - Art
Senior Secondary Certificate Examination(SSCE)
06.2004 - 12.2009
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