Sunday Adedeji

• Helped clients make informed decisions and follow individual treatment plans.
• Produced detailed progress reporting, liaising with clients and their families to discuss ongoing treatment.
• Assisted clients to achieve personal and treatment-related goals.
• Supported clients experiencing substance abuse issues, offering access to additional resources and targeted programmes.
• Monitored patients' conditions, taking pulse and weight.
• Worked with practitioners and allied health professionals to provide practical support and follow-up to clients.
• Reported on clients' progress to evaluate service impact.

· Provide additional opportunities to shape and enhance learning and teaching at the University

and in Higher Education across Scotland

· Represent students in Student-Staff Liaison Committees (SSLC) and Board of Studies

Meetings

· Making positive changes to improve your course and the overall experience of fellow students

· Suggest some ways you can gather the views and opinions of your classmate.

• Continued education on current banking products and services through online programs.
• Organized financial data and reports detailing key metrics, completing within agreed timeframes.
• Received best performing Award for 0% rate of non performing loans.
• Reviewed sales and expense records to make proactive adjustments to policies and procedures.
• Worked with sales representatives to develop strong customer connections, promoting long-lasting relationships.
• Proactively identified and solved complex strategy problems that impact sales management and business direction.
• Improved operations by implementing training and development sessions into employee schedules.
• Acquired 30 new customers through improved conversion techniques.
• Interviewed average of 30 mortgage loan applicants per month.

• Offered detailed advice on product and service benefits.
• Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
• Adhered strictly to policies and procedures for continued company compliance.
• De-escalated objections and disputes professionally to maintain customer satisfaction.
• Offered prompt solutions to maintain customer satisfaction.
• Investigated customer queries and responded within defined SLAs.
• Followed up on unresolved customer issues to research and correct problems.
• Recorded information about inquiries and complaints within internal database.