Sundari Premkumar Beulah Janis
Southampton
Summary
With over 10 years of extensive experience in customer support, I excel in addressing and resolving customer inquiries efficiently. My strong communication skills and problem-solving abilities make me adept at handling any customer support role. I am committed to providing exceptional service and enhancing the overall customer experience. Ready to bring my expertise to the role of store assistant and contribute to your team's success.
Overview
15
15
years of professional experience
Work History
Team Leader Employee Helpdesk Operations
Sutherland Global Services
07.2011 - 12.2020
- Led a dedicated support team, providing guidance and mentorship to ensure effective issue resolution.
- Managed and resolved employee concerns through voice, email, and in-person interactions.
- Coordinated team activities to ensure timely and efficient support delivery.
- Implemented training programs to enhance team skills and service quality.
- Monitored performance metrics to identify areas for improvement and ensure high standards.
- Fostered a collaborative and positive team environment, promoting open communication and problem-solving.
Helpdesk
HCL Technologies
01.2006 - 06.2011
- Voice support for British Telecom.
- Technical Support for BT Consumers on Total Broadband.
- Find the cause, fix the issue, and document every call answered.
Education
Master of Business Administration - Human Resource
Madras University
Chennai2012
Bachelor of Information Technology - Information Technology
Anna University
Chennai2005
Diploma in Information Technology - Information Technology
Central Polytechnic
Chennai2001
Skills
- Helpdesk Call Support
- Helpdesk Operations
- Helpdesk Support Coordination
- Customer Service Excellence
- Order Fulfillment
- Customer Service
- Consultative Sales
- Complaint resolution
- Report Generation
- Data Collection
- Exceptional customer service
Timeline
Team Leader Employee Helpdesk Operations
Sutherland Global Services
07.2011 - 12.2020
Helpdesk
HCL Technologies
01.2006 - 06.2011
Master of Business Administration - Human Resource
Madras University
Bachelor of Information Technology - Information Technology
Anna University
Diploma in Information Technology - Information Technology
Central Polytechnic
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