Sumsunnahar Chowdhury
Milton Keynes,Buckinghamshire
Summary
Versatile and results-driven professional with extensive expertise in customer service, skilled in project management, data entry efficiency, and database management with a strong commitment to data privacy awareness. Career goals include leveraging advanced skills to drive operational excellence and enhance customer experiences across diverse industries.
Experienced professional focused on fraud detection and prevention. Capable of identifying suspicious activities and implementing safeguards to minimise financial risks. Diligent Fraud Analyst with knack for identifying and mitigating fraud schemes. Successfully led initiatives resulting in enhanced security protocols and significant reduction in fraudulent activities. Known for analytical mindset and keen attention to detail, ensuring robust risk management and compliance.
Overview
18
18
years of professional experience
1
1
year of post-secondary education
Work history
Fraud analyst (Mule Prevention)
Barclays Bank Through Randstad.
Northampton, Northamptonshire
2026.01 - Current
- Evaluated potential risks for minimising financial losses.
- Collaborated with law enforcement agents to ensure proper legal procedures were followed.
- Receiving through training on fraud prevention techniques as newly joined employee.
- As a mule prevention team, investigate each financial history report and historic account information's thoroughly and utilize the out sourcing platforms to enhance the investigation report.
- Report to CIFAS.
Customer service assistant(Part time evening work)
Tesco Superstore
Milton Keynes, Buckinghamshire
2012.12 - Current
- Adapted quickly to changes in store layout or products range, minimising disruption to service delivery .
- Offered helpful advice on product selection, leading to increased sales.
- Monitored inventory levels regularly, preventing potential stock-outs or overstocks.
- Showcased strong communication skills when explaining promotions or discounts to customers .
- Processed returns and exchanges swiftly, enhancing customer satisfaction levels.
- Improved customer relations by managing customer complaints effectively.
- Assisted in the training of new staff members, ensuring consistency in service delivery.
- Improved efficiency at checkout by mastering POS system operations quickly.
- Demonstrated excellent problem-solving skills when dealing with complex customer issues.
- Organised stock shelves neatly to improve the overall appearance of the shop floor.
- Managed time efficiently during peak hours to limit customer waiting periods.
- Provided exceptional levels of customer service consistently; creating loyal customers .
- Handled cash transactions accurately, maintaining financial integrity of the till.
- Utilised product knowledge effectively whilst assisting customers with purchases decisions.
- Assisted customers with product inquiries for enhanced shopping experience.
- Collaborated well within a team setting, fostering a positive working atmosphere .
Customer service specialist (Telephony)
Nationwide Building Society
Northampton, Northamptonshire
2025.04 - 2025.10
- Adhered strictly to company policies whilst providing first-rate customer service experience.
- Assisted customers to facilitate their purchasing decisions.
- Offered solutions to resolve product or service issues, improving brand reputation.
- Managed difficult situations for improved customer relations.
- Fostered a positive work environment through constructive feedback and open dialogue amongst peers.
- Handled high call volumes, managing stress effectively in fast-paced environments.
- Resolved complaints with effective problem-solving skills.
- Participated in training sessions for professional development.
- Used company CRM system for efficient data tracking and record-keeping.
- Handled confidential customer information responsibly, adhering strictly to data protection rules.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Logged customer communications for complete service records.
- Reduced customer wait times by adhering to call target timeframes.
- Adhered strictly to policies and procedures for continued company compliance.
- Ensured customer satisfaction by promptly addressing queries and concerns.
- Delivered excellent service to enhance client retention rate.
- Worked as part of a team, improving communication skills within the workplace.
Customer service representative (Telephony)
Virgin Money (Credit card )
Milton Keynes, Milton Keynes
2024.01 - 2025.03
- Ensured smooth running of operations with timely preparation of reports.
- Trained new hires for improved productivity and efficiency on the job floor.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Provided top-notch support for increased customer satisfaction.
- Participated in team meetings sharing best practices for improving service delivery.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Offered technical support, leading to enhanced user experience.
- Performed administrative duties contributing towards smooth store operations.
- Assisted customers in making informed decisions by providing detailed product information.
- Streamlined processes through efficient record keeping.
- Processed orders promptly ensuring a positive shopping experience for customers.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Facilitated customer loyalty programmes to enhance customer retention.
- Contributed towards achieving store targets whilst ensuring adherence to service standards. Maintain KPI report as expecexpected.
- M
Office Assistant Manager.
Global Comprehensive Services Ltd.
London, City of London
2010.09 - 2017.04
- Provided clerical support to multiple departments, enhancing overall business operations.
- Updated database regularly ensuring accessibility of current information when needed.
- Facilitated staff training sessions leading to improved skills amongst employees.
- Facilitated smoother meetings by preparing meeting rooms and materials in advance.
- Coordinated staff schedules, ensuring smooth daily operations.
- Managed travel arrangements to ease executive schedules.
- Performed data entry tasks diligently, maintaining accurate office records at all times.
- Delivered exceptional customer service, resulting in high client satisfaction rates.
- Enhanced communication for better team coordination by answering calls and emails promptly.
- Scheduled appointments effectively to ensure efficient time management for executives.
- Organised mail distribution, providing timely communication among employees and clients alike.
- Handled confidential documents discretely, upholding company policy and confidentiality codes at all times.
- Expedited document processing to enhance office productivity.
- Performed general administrative tasks such as photocopying, faxing and mailing; ensured smooth day-to-day functioning of the office.
- Improved office efficiency by organising and managing files.
- Maintained office files for reliable reference, including electronic and hard copies.
- Kept office tidy, organised and stocked with supplies.
- Greeted guests and clients with warmth and professionalism.
- Registered visitors, guests and contractors upon arrival, providing access passes.
- Handled basic invoicing and mail management for office staff.
- Oversaw daily office operations and equipment maintenance.
- Entered handwritten data into computers for easy retrieval.
- Opened office each day and readied spaces for staff and guests.
- Scheduled appointments, meetings and travel for office staff.
- Called customers with past-due invoices to request prompt payment.
- Received and checked financial statements and reconciled related accounts.
- Maintained inventory control, reduced stock shortages.
- Delegated tasks efficiently to maximise productivity.
- Enforced safety regulations to reduce workplace accidents.
- Supervised project timelines for timely completion.
Customer service executive (Part time)
Harrods
Knightsbridge, City of Westminster
2008.09 - 2010.08
- Enhanced brand reputation with excellent telephone etiquette.
- Developed strong product knowledge, customers appreciated the extra information.
- Managed difficult situations for positive outcomes.
- Assisted in training new staff to ensure consistency in service delivery.
- Maintained a clean and organised workspace, contributing to an effective work environment.
- Recorded customer interactions, providing valuable data for management review.
- Delivered exceptional service to increase customer loyalty.
- Built lasting relationships with regular customers, fostering brand loyalty.
- Offered additional products and services to boost company sales.
- Assessed customer needs accurately, making relevant recommendations that fit their specific requirements.
- Kept up-to-date with company policies, ensuring correct information was given at all times.
- Balanced multiple tasks simultaneously without compromising on quality of service.
- Exceeded targets by delivering comprehensive and consistent service.
Education
Master of Law - International Law and World Economy
University of East London
London, England 2008.09 - 2009.08
Skills
- Microsoft 365 proficiency
- Skills in SQL , Python and Excel Spreadsheet
- Customer Service
- Reporting and documentation
- Email handling
- Telephone etiquette
- Polite and friendly
- Basic accounting
- People Management
- Data privacy awareness
- basic troubleshooting
- Time efficiency
- Database management
- Banking industry experience
- Basic cryptography familiarity
- Risk assessment methodologies
- Audit procedure knowledge
- Data analysis tools expertise
- Customer behaviour profiling
- Fraud detection software proficiency
- Fraud research and assessment
- Risk mitigation planning
- Fraud identification techniques
Languages
English
Fluent
Bengali
Native
Hindi
Intermediate
Urdu
Intermediate
Timeline
Fraud analyst (Mule Prevention)
Barclays Bank Through Randstad.
2026.01 - Current
Customer service specialist (Telephony)
Nationwide Building Society
2025.04 - 2025.10
Customer service representative (Telephony)
Virgin Money (Credit card )
2024.01 - 2025.03
Customer service assistant(Part time evening work)
Tesco Superstore
2012.12 - Current
Office Assistant Manager.
Global Comprehensive Services Ltd.
2010.09 - 2017.04
Customer service executive (Part time)
Harrods
2008.09 - 2010.08
Master of Law - International Law and World Economy
University of East London
2008.09 - 2009.08