SUMMIYA BALOCH
Southampton
Summary
Dynamic professional with extensive experience at MUBUNTU COCKTAIL BAR, excelling in customer satisfaction and operational efficiency. Proficient in Microsoft Office Suite and database management, I effectively resolved customer complaints and optimized team productivity. My strong leadership and financial acumen have consistently enhanced service quality and streamlined processes.
Overview
9
9
years of professional experience
Work History
MANAGER
MUBUNTU COCKTAIL BAR
Southampton
05.2021 - Current
- Welcomed customers upon arrival to create a positive first impression.
- Provided attentive service to enhance customer satisfaction.
- Addressed and escalated customer complaints to Managing Director for resolution.
- Assigned duties to staff to ensure efficient operations.
- Took customer orders and prepared accurate bills promptly.
- Answered phone calls and managed bookings effectively.
- Managed stock list to maintain inventory accuracy.
- Ensured cleanliness of premises to meet health standards.
Administrator
INJOY (Sports and Leisure Centre)
Southampton
08.2021 - 05.2022
- Supported various departments by answering phone calls and responding to customer queries.
- Maintained records, organized files, and performed data entry tasks efficiently.
- Scheduled meetings and appointments to optimize team productivity.
- Managed office operations, overseeing inventory and ensuring adequate supply of consumables.
- Distributed game tickets to customers, enhancing engagement and satisfaction.
ACCOUNTANT
Oxford Public School Hayatabad
Hayatabad, Peshawar
01.2016 - 06.2020
- Processed payroll and managed payment records for staff.
- Maintained accurate financial statements to reflect organizational health.
- Identified and recorded financial transactions for comprehensive tracking.
- Prepared segment reports as required by management for strategic analysis.
- Executed timely payments for various expenses while ensuring bill accuracy.
- Developed and monitored budgets to support financial planning efforts.
Education
International Business and Management - Global sustainability, Financial Management, Corporate Finance
University of Portsmouth
United Kingdom01.2022
Master in sciences - Econometrics, Financial Management
IQRA National University
Pakistan01.2016
Bachelor in Business Administrations BBA (HONS) - finance, Accounting, Business Finance, Money & banking, Quantitative Techniques
University of Peshawar
Pakistan01.2013
Diploma in Business &Administrations (DBA) - Accounting, Economics, Statistics
Khyber College of Commerce &Management (KCCM)
Pakistan01.2007
Metric - civics, General science, Islamic history
Oxford Public School
Hayatabad Peshawar, Pakistan01.2004
Skills
- Microsoft Office Suite
- Database management
- Installation and troubleshooting
- Internet proficiency
- Financial software expertise
Languages
Good, Advance, Native
Training
- Public Liaison Councils, 11/17/2022, 11/18/2022, Capital City Police Officer, Peshawar, Pakistan
- Local Government Act Khyber Pakhtunkhwa, 02/29/2022, 03/02/2022, USAID
References
References available upon request.
Timeline
Administrator
INJOY (Sports and Leisure Centre)
08.2021 - 05.2022
MANAGER
MUBUNTU COCKTAIL BAR
05.2021 - Current
ACCOUNTANT
Oxford Public School Hayatabad
01.2016 - 06.2020
International Business and Management - Global sustainability, Financial Management, Corporate Finance
University of Portsmouth
Master in sciences - Econometrics, Financial Management
IQRA National University
Bachelor in Business Administrations BBA (HONS) - finance, Accounting, Business Finance, Money & banking, Quantitative Techniques
University of Peshawar
Diploma in Business &Administrations (DBA) - Accounting, Economics, Statistics
Khyber College of Commerce &Management (KCCM)
Metric - civics, General science, Islamic history
Oxford Public School
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