Summary
Work history
Education
Skills
Languages
Personal Information
Hobbies
Timeline
pwb

Summera Taj

Banglore ,India

Summary

Looking for an exciting and dynamic role where I can utilize my skills and experience to drive tangible results. Passionate about joining an organization that fosters a culture of innovation, continuous learning, and personal growth. Dedicated highly effective in undertaking administrative and programme management tasks. Manages complex data with excellent organisation. Motivated to achieve outstanding success through prompt communication and

Work history

Customer Support Executive

Altruist pvt Ltd
Banglore , India
01 2022 - 11 2023
  • Customer support executive as a inbound process in Airtel
  • My role was to attend inbound calls and resolved the customer queries with getting c- sat of 5 rating
  • Provided professional and helpful support to new and existing clients.
  • Responded to customer queries and provided excellent customer service.
  • Developed troubleshooting guides to facilitate quick issue resolution.
  • Handled irate customers with patience, fostering a calm environment.
  • out call the coustomers for provide the concern rwsolution
  • handled 70-80per day and acheving targets
  • with 100%quality and c-sat of 5 rating
  • trouble shooting hte device
  • provide techincal agen visit but booking prefferd slot.
  • maintained the floor login and following the rotational shifts

Customer Support Executive

iengerzier IT services pvt Ltd
Bangalore , India
01 2023 - 10 2024
  • As customer support executive flipkart process in operation
  • Validating the return that were on hold
  • Resolving the issue in mails and chats
  • Calling customer if it's required
  • Improved customer satisfaction by processing returns swiftly and efficiently.
  • Inspected returned products, identifying and documenting reasons for return.
  • Reviewed damaged items to determine possibility of repair.
  • Verified product conditions to ensure fair refund policies.
  • Accelerated return cycles with organised workflow.
  • Resolved customer complaints regarding product returns professionally and effectively.
  • Resolved customer concerns promptly to maintain satisfaction.

Customer Service Executive

Drink prime pvt ltd
Bangalore , India
11 2024 - Current
  • Assessed customer needs accurately, making relevant recommendations that fit their specific requirements.
  • Coordinated with other departments for efficient problem resolution.
  • Improved customer satisfaction by addressing and resolving complaints swiftly.
  • Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
  • Responded to customer queries and provided excellent customer service.
  • Improved customer satisfaction ratings through responsive query resolution.
  • handled 75 inbond calls and accurate the customers for there issie by provide technical support and trouble shooting guidlines
  • assit customers futher query regardings the device which is provided by the company
  • Informing the policies guodelines for customer to updatation of the devices and applications
  • resolving the technician delay issue by concern of customer and excalting the issue in priorty to higher authority

Education

2puc - undefined

Sai Ram Pu college

SSLC - undefined

st joseph school
2015.03 - 2015.05

Skills

  • Typing
  • Tally
  • Excel basic data entry
  • Communication skills
  • Active listings
  • Decision making
  • Computer operator
  • Quick learner
  • Content management
  • Working in teams
  • Executive support
  • Customer queries
  • Customer-focused
  • Problem-solving
  • Time management

Languages

English
Kannada
Hindi

Personal Information

  • Father Name -Khaleel Ahmed
  • Title-senior customer support excutive
  • Nationality-Indian
  • Religion-muslim
  • Status-single
  • Date of birth- 22/10/2000

Hobbies

  • Learning new things
  • Reading books
  • Cooking
  • Travelling with friends and family

Timeline

SSLC - undefined

st joseph school
2015.03 - 2015.05

Customer Support Executive

Altruist pvt Ltd
01 2022 - 11 2023

Customer Support Executive

iengerzier IT services pvt Ltd
01 2023 - 10 2024

Customer Service Executive

Drink prime pvt ltd
11 2024 - Current

2puc - undefined

Sai Ram Pu college

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Summera Taj