Summer Swan
Seaham,County Durham
Summary
Dynamic and results-oriented professional with a strong foundation in customer service, adept at adapting to diverse customer needs with professionalism and empathy. Demonstrates exceptional communication skills, contributing effectively in collaborative environments while maintaining reliability through excellent time management and flexibility. Trusted with cash handling responsibilities, including till management and store operations, showcasing dependability and attention to detail. Committed to exceeding expectations and achieving high standards, with a proven track record of creating efficient employee rotas.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work history
Key Holder
Millie’s Cookies
2025.09 - 2026.01
- - Ensured high standards of cleanliness and sanitisation.
- - Demonstrated resilience during busy periods and effectively resolved customer complaints.
- - Provided friendly, efficient service and operated tills with accuracy.
Key Holder
The Fragrance Shop
2023.07 - 2025.09
- - Developed strong fragrance expertise and advised customers with up-to-date product knowledge.
- - Entrusted with cash handling, opening/closing, and banking duties.
- - Maintained store standards, managed stock, and worked independently during lone shifts.
- - Delivered excellent customer service and contributed to team success.
- - Achieved strong sales through upselling and tailored recommendations.
Education
BSc - Criminology
University of Sunderland
Sunderland 2023.09 - 2026.01
A Levels - Sociology (C), Criminology (B), Forensic Science (Merit)
Sunderland Bede Sixth Form
SunderlandGCSEs - English Language (7), English Literature (7), Maths (6), Combined Science (6,7), History (7), Art (6), Photography (6), Travel and Tourism (Distinction)
Seaham High School
SeahamSkills
- Communication: Strong interpersonal and communication skills, demonstrated through effective collaboration and customer-focused support
- Confidence: Experienced in customer service roles, adapting to diverse customer needs with professionalism and empathy
- Reliability: Highly dependable with excellent time management and flexibility
- Drive & Motivation: Results-oriented, exceeding expectations and completing tasks to high standards
- Teamwork: Effective contributor in collaborative environments
- Cash Handling: Trusted with till, banking, and store opening/closing duties
- Employee rota creation
References
References available upon request.
Timeline
Key Holder
Millie’s Cookies
2025.09 - 2026.01
BSc - Criminology
University of Sunderland
2023.09 - 2026.01
Key Holder
The Fragrance Shop
2023.07 - 2025.09
A Levels - Sociology (C), Criminology (B), Forensic Science (Merit)
Sunderland Bede Sixth Form
GCSEs - English Language (7), English Literature (7), Maths (6), Combined Science (6,7), History (7), Art (6), Photography (6), Travel and Tourism (Distinction)
Seaham High School