Summer O'Donnell
Ingleby Barwick,Stockton-on-Tees
Summary
Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waitress with the ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
Work history
Waitress
Middlesbrough Football Club
Middlesbrough, Tees Valley
04.2024 - Current
- Improved customer satisfaction by providing efficient and friendly service.
- Enhanced guest satisfaction through attentive and prompt service.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Managed table settings for an enhanced dining experience.
- Showcased extensive knowledge of menu items, and heightened customer decision-making.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Utilised professional communication skills to resolve customer complaints.
- Collaborated with kitchen staff to ensure order accuracy.
Education
GCSEs - RE
Conyers
Yarm, Stockton-on-Tees 06.2024 -
GCSEs - English Literature
Conyers
Yarm, Stockton-on-Tees 06.2025 -
GCSEs - English Langauge
Conyers
Yarm, Stockton-on-Tees 06.2025 -
GCSEs - Travel and Tourism
Conyers
Yarm, Stockton-on-Tees 06.2025 -
GCSEs - Maths
Conyers
Yarm, Stockton-on-Tees 06.2025 -
GCSEs - History
Conyers
Yarm, Stockton-on-Tees 06.2025 -
GCSEs - Science
Conyers
Yarm, Stockton-on-Tees 06.2025 -
GCSEs - Art
Conyers
Yarm, Stockton-on-Tees 06.2025 -
GCSEs - French
Conyers
Yarm, Stockton-on-Tees 06.2025 -
A-Levels - English Langauge
Conyers Sixth Form
Yarm Sept 2025 - Jul 2027
A-Levels - Government & Politics
Conyers Sixth Form
Yarm 09.2025 - 07.2027
A-Levels - Sociology
Conyers Sixth Form
Yarm 09.2025 - 07.2027
Skills
- Customer service
- Menu knowledge
- Table management
- Workflow optimisation
- Order accuracy
- Team collaboration
- Time management
- Conflict resolution
- Active listening
- Initiative
- Safe manual handling
- Order taking proficiency
Timeline
A-Levels - English Langauge
Conyers Sixth Form
Sept 2025 - Jul 2027
A-Levels - Government & Politics
Conyers Sixth Form
09.2025 - 07.2027
A-Levels - Sociology
Conyers Sixth Form
09.2025 - 07.2027
GCSEs - English Literature
Conyers
06.2025 -
GCSEs - English Langauge
Conyers
06.2025 -
GCSEs - Travel and Tourism
Conyers
06.2025 -
GCSEs - Maths
Conyers
06.2025 -
GCSEs - History
Conyers
06.2025 -
GCSEs - Science
Conyers
06.2025 -
GCSEs - Art
Conyers
06.2025 -
GCSEs - French
Conyers
06.2025 -
GCSEs - RE
Conyers
06.2024 -
Waitress
Middlesbrough Football Club
04.2024 - Current
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