Summary
Overview
Work history
Education
Skills
Timeline
Generic
Summer O'Donnell

Summer O'Donnell

Ingleby Barwick,Stockton-on-Tees

Summary

Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waitress with the ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.

Overview

1
1
year of professional experience
5
5
years of post-secondary education

Work history

Waitress

Middlesbrough Football Club
Middlesbrough, Tees Valley
2024.04 - Current
  • Improved customer satisfaction by providing efficient and friendly service.
  • Enhanced guest satisfaction through attentive and prompt service.
  • Executed food and drink orders accurately to improve customer satisfaction rates.
  • Managed table settings for an enhanced dining experience.
  • Showcased extensive knowledge of menu items, and heightened customer decision-making.
  • Optimised workflow in busy periods through successful coordination with the kitchen staff.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Utilised professional communication skills to resolve customer complaints.
  • Collaborated with kitchen staff to ensure order accuracy.

Education

GCSEs - RE

Conyers
Yarm, Stockton-on-Tees
2024.06 -

GCSEs - English Literature

Conyers
Yarm, Stockton-on-Tees
2025.06 -

GCSEs - English Langauge

Conyers
Yarm, Stockton-on-Tees
2025.06 -

GCSEs - Travel and Tourism

Conyers
Yarm, Stockton-on-Tees
2025.06 -

GCSEs - Maths

Conyers
Yarm, Stockton-on-Tees
2025.06 -

GCSEs - History

Conyers
Yarm, Stockton-on-Tees
2025.06 -

GCSEs - Science

Conyers
Yarm, Stockton-on-Tees
2025.06 -

GCSEs - Art

Conyers
Yarm, Stockton-on-Tees
2025.06 -

GCSEs - French

Conyers
Yarm, Stockton-on-Tees
2025.06 -

A-Levels - English Langauge

Conyers Sixth Form
Yarm
Sept 2025 - Jul 2027

A-Levels - Government & Politics

Conyers Sixth Form
Yarm
2025.09 - 2027.07

A-Levels - Sociology

Conyers Sixth Form
Yarm
2025.09 - 2027.07

Skills

  • Customer service
  • Menu knowledge
  • Table management
  • Workflow optimisation
  • Order accuracy
  • Team collaboration
  • Time management
  • Conflict resolution
  • Active listening
  • Initiative
  • Safe manual handling
  • Order taking proficiency

Timeline

A-Levels - English Langauge

Conyers Sixth Form
Sept 2025 - Jul 2027

A-Levels - Government & Politics

Conyers Sixth Form
2025.09 - 2027.07

A-Levels - Sociology

Conyers Sixth Form
2025.09 - 2027.07

GCSEs - English Literature

Conyers
2025.06 -

GCSEs - English Langauge

Conyers
2025.06 -

GCSEs - Travel and Tourism

Conyers
2025.06 -

GCSEs - Maths

Conyers
2025.06 -

GCSEs - History

Conyers
2025.06 -

GCSEs - Science

Conyers
2025.06 -

GCSEs - Art

Conyers
2025.06 -

GCSEs - French

Conyers
2025.06 -

GCSEs - RE

Conyers
2024.06 -

Waitress

Middlesbrough Football Club
2024.04 - Current
Summer O'Donnell