Summer Moreland
Belfast,Antrim
Summary
I am 19 years old and currently seeking part-time employment, with suitable and significant hospitality experience. Friendly and enthusiastic Waitress adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.
Overview
3
3
years of professional experience
Work history
Waitress
Frankie & Benny's
Belfast, Antrim
08.2021 - Current
- Kept tables clear of used crockery, glassware and cutlery.
- Polished glasses and cutlery to pristine standards.
- Translated customer requests clearly to kitchen staff to meet specific dietary needs and preferences.
- Verified completed orders and served guests at tables.
- Increased order value by upselling sides, drinks and desserts.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Greeted customers, presented menus and shared information about available special items.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
Education
GCSEs -
Belfast Royal Academy
BelfastA-Levels -
Belfast Royal Academy
BelfastBachelor of Arts - Social policy and Sociology
Queen’s University Belfast
BelfastSkills
- Service prioritization
- Section management
- Exemplary hygiene standards
- Takeaway order preparation
- Cleaning and sanitation
- Verbal communication
- Allergy awareness
- Age verification
- Special dietary requirements
- Menu knowledge
- Order recall
- Guest rapport
- F&B upselling
Music
- Grade 3 Acoustic Guitar, Grade 5 Classical singing and Grade 7 Musical Theatre Singing
- 4 songs signed to record labels- ie. Grammy award winning Paul Oakenfold’s label ‘Perfecto Black’
- Music Management experience
- Appeared in local and international media: Online Magazines and News Articles, radio segments, International Chartings on Beatport, Music featured in Miami Winter Festival.
Affiliations
- Pupil Council
- Prefect
- Belfast youth council
- Show and Performance Management/Directory
Timeline
Waitress
Frankie & Benny's
08.2021 - Current
GCSEs -
Belfast Royal Academy
A-Levels -
Belfast Royal Academy
Bachelor of Arts - Social policy and Sociology
Queen’s University Belfast
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