Summer Love

Responsible for overseeing recruitment, employee relations, performance management and organisational development to ensure a productive and compliant workplace environment.

• Maintained and managed 50 employee files and records.
• Conducted employment and compliance checks.
• Developed new HR initiatives, projects and procedures.
• Supported Managers in developing performance management procedures, increasing operational productivity.
• Assisted in creating employment contracts, variation agreements and other written documents.
• Managed grievance handling procedures efficiently, reducing instances of internal conflict.
• Ensured employees' well-being through effective welfare policies implementation.
• Oversaw redundancy procedures to ensure fairness and legality adherence.

Supported the HR department by handling all administrative tasks. Providing employees advice in relation to employment law and HR processes.

• Responsible for full employee life cycle from recruitment, on-boarding to exit interviews.
• Handled correspondence between departments improving internal communication.
• Oversaw scheduling of annual leave requests avoiding under staffing issues during peak holiday seasons.
• Published current vacancies with clear job and applicant criteria.
• Maintained and updated personnel records, storing employee information accurately for traceability compliance.

Maximised sales, established a positive work environment, fostering teamwork and motivation amongst staff members.

• Delegated tasks effectively to ensure smooth operations during peak hours.
• Managed escalated concerns professionally, ensuring customer satisfaction at all times.
• Implemented new customer care strategies, resulting in increased loyalty and satisfaction.
• Designed and implemented new email templates for responding to customers, tailored for varied enquiries and complaints.
• Introduced and trained existing staff on PCI compliance.

Ensured all customers were provided with superior service as well as all stakeholders at all times.

• Effectively managed a high volume of inbound calls and emails in a complexed, fast paced and challenging call centre environment.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours, covering nights, weekends and bank holidays.
• Applied critical thinking to analyse problems, evaluate solutions and select best decisions.

Maintained effective, efficient and confidential support to the Company Director.

• Managed a complex and frequently changing diary, including travel arrangements.
• Took minutes during meetings accurately preserving crucial details for future reference.
• Facilitated efficient office operations by managing correspondence, filing systems and organisational procedures.
• Handled confidential documents securely maintaining privacy and trustworthiness within the firm.
• Screened incoming phone calls and relayed detailed messages.

Accountable for creating a welcoming and inviting office for both guests and stakeholders. Assisted all senior stakeholders with operational directives.

• Managed reception area duties, facilitating a welcoming environment for visitors and clients.
• Performed office duties, including answering multi-line phones, greeting patients, filing, sorting and handling incoming and outgoing mail.
• Ordered all office supplies including ink cartridges, toner and paper.
• Organised workload and prioritised tasks to produce work efficiently in deadline-driven environment.
• Demonstrated resilience and composure under pressure for successful project outcomes.