Summer-Leigh Coxon
Middlesbrough
Summary
A highly skilled professional with expertise in payroll auditing and a strong proficiency in bespoke payroll systems.
Demonstrates exceptional leadership and management skills, coupled with a proven ability to work under pressure and adapt flexibly to changing environments.
Confident at navigating payroll software, creating spreadsheets, and ensuring time management efficiency.
Possesses excellent communication skills, both in customer service and team collaboration, alongside a confident and enthusiastic approach to problem-solving. Career goals include leveraging IT literacy and data entry speed to enhance operational efficiency within dynamic organisations.
Diligent professional with strong aptitude for numerical accuracy and administrative tasks. Skilled in data entry and record management, coupled with excellent communication abilities. Aiming to streamline payroll processes and enhance overall operational efficiency.
Overview
5
5
years of professional experience
15
15
years of post-secondary education
Work history
Team Leader in Directors Box
Riverside Stadium
Middlesbrough
01.2022 - 06.2025
- Weekend working
- Catering for an executive box
- Function checklists
- Taking orders
- Serving food
- Training employees
- Delivering food and drink orders
- Being aware of allergies in respect of menus
- Carrying out risk assessments
- Keeping up to date with fire standards
- Vulnerable customers and how to deal with
- Coached team members through new or difficult workflows.
- Delegated tasks to make best use of individuals' skills.
- Trained staff to resolve complaints appropriately to maintain customer satisfaction.
Payroll Clerk
Dale Care
Middlesbrough
03.2024 - 08.2025
- Administration work – reading care notes, checking cancellations and new care packages
- Phoning service users to chase debts
- Creating invoices for private service users
- Sending 4 weekly invoices to multiple councils
- Pulling reports from accounts
- Handling any queries with amounts claimed
- CMS work, balancing of books and chasing debtors
- Liaising with all councils (e.g. Middlesbrough, Sheffield and other districts)
- CCG – Clinical Commissioning Group – weekly meetings
- Liaising with all families (next of kin)
- Monitoring staffing rotas and clock cards
- Taking on extra duties
- Zoom and team's meetings
- Managing managers mailbox upon holidays
- Utilised accounting software for efficient payroll processing.
- Resolved payroll discrepancies swiftly, maintaining high level of staff morale.
- Generated monthly reports, aiding management decision making process.
- Enhanced data management with efficient electronic filing system.
- Conducted regular audits of payroll data for accuracy and reliability.
- Responded to enquiries and provided information regarding payroll related matters.
- Handled challenging situations with sensitivity and understanding.
- Used payroll software to streamline processes for increased efficiency.
- Provided administrative support to accounting department.
- Promptly resolved payroll discrepancies, minimising disruptions for employees.
- Liaised with union officials to resolve issues with member payroll.
- Detected and reconciled payroll discrepancies to maintain financial and administrative accuracy.
Cafe Supervisor
Lakeside Cafe
Middlesbrough
01.2021 - 01.2024
- Weekend working
- Stock taking
- Taking order
- Cash handling
- Till operating
- Manual handling
- Opening/closing shifts
- Training employees
- Ensuring health policies and procedures are in place
- Supervised day-to-day operations, ensuring optimal workflow efficiency.
- Implemented health and safety regulations to maintain a safe work environment.
- Ensured cleanliness of the cafe with regular checks and maintenance tasks.
- Utilised social media platforms for effective promotion of special offers or events.
- Trained staff members for enhanced productivity.
- Handled customer complaints for improved satisfaction levels.
- Negotiated supplier contracts for cost-effective purchasing of ingredients.
- Oversaw food preparation, maintaining high quality standards.
- Coordinated daily operations to ensure smooth functioning.
- Handled cash transactions accurately whilst ensuring secure storage of earnings.
Receptionist
Park View Medical Clinic
Middlesbrough
09.2023 - 12.2023
- Meeting and greeting all patients and doctors
- Managing all diaries, paper and online
- Filling appointments and taking payments
- Word, excel, outlook confident
- Website content and website bookings
- Weekend working
- Opening/closing
- Marketing new services
- Handling consent forms
- Providing refreshments for visitors and patients
- Answering the phone and making calls
- Receiving and sorting post deliveries
- Upheld confidentiality with sensitive information handling procedures.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Handled appointment scheduling to ensure smooth daily operations.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Maintained an organised reception area for a professional business environment.
- Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
- Maintained accurate logs of visitor entries for security purposes.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered and helped resolve enquiries from clients, vendors and general public.
Education
GCSE - Maths, English Language, English Literature, Health and Social Care Level 2, Business Level 2, German, Science, Religious Studies
Nunthorpe Academy
01.2017 - 01.2022
Level 3 Business Administration - undefined
01.2024 - 01.2025
Ormesby Primary School
01.2010 - 01.2017
Level 3 Health and Social Care -
Middlesbrough College
01.2024 - 08.2025
Skills
- Leadership and management skills
- Customer service
- IT Literate
- Problem solving and numeracy skills
- Time management
- Communication skills
- Initiative
- Ability to work under pressure
- Flexibility
- Teamwork
- Good communication with customers
- Confident
- Enthusiastic
- Expertise in payroll auditing
- Time management efficiency
- Data entry speed
- Bespoke payroll systems adaptability
- Spreadsheet creation
- Payroll software navigation
Personal Information
Date of birth: 06/11/06
Custom
- Beach and country walks
- Socialising with friends
- Foodie
Affiliations
- Woodland and Beach walks, Enjoy socialising with friend and trying new food places
References
References available upon request.
Timeline
Payroll Clerk
Dale Care
03.2024 - 08.2025
Level 3 Health and Social Care -
Middlesbrough College
01.2024 - 08.2025
Level 3 Business Administration - undefined
01.2024 - 01.2025
Receptionist
Park View Medical Clinic
09.2023 - 12.2023
Team Leader in Directors Box
Riverside Stadium
01.2022 - 06.2025
Cafe Supervisor
Lakeside Cafe
01.2021 - 01.2024
GCSE - Maths, English Language, English Literature, Health and Social Care Level 2, Business Level 2, German, Science, Religious Studies
Nunthorpe Academy
01.2017 - 01.2022
Ormesby Primary School
01.2010 - 01.2017
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