SUMMER GRIFFITHS
Pontardawe,Swansea
Summary
I am a loyal and trustworthy employee who can work alone or as part of a team. I am a quick to learn and willing to adapt to any job. I am a competent, loyal, hard working employee with the ability to achieve tasks when working alone or as part of a team. I am punctual with an excellent attendance record. Caring professional with experience in assisting clients with daily activities, personal care, and medication management. Compassionate approach to providing emotional support, maintaining client dignity, and ensuring safety. Strong communication skills and ability to work collaboratively with healthcare teams.
Overview
3
3
years of professional experience
Work History
Office Assistant
Felindre Innovations Ltd
Swansea
12.2025 - Current
- Supported staff with clerical tasks for well-maintained office administration.
- Handled photocopying documents, updating files and faxing communications for staff.
- Managed receptionist area, greeting visitors and responding to telephone and in-person enquiries.
- Answered telephone calls to offer information, direct callers and take messages.
- Responded to incoming requests for information or forwarded to appropriate individual.
- Received, routed and distributed incoming mail and parcels.
- Received deliveries, checking incoming orders for quality and damage and organised returns if necessary.
Care Worker
Miller Home Care
Port Talbot
01.2025 - 12.2025
- Kept client information secure and confidential.
- Assisted patients with showering, cleaning and toileting duties as requested.
- Administered personal care and assisted with daily living activities to enhance client well-being.
- Closely monitored patient physical and mental health, reporting changes or concerns to managers immediately.
- Provided a friendly, compassionate and proactive approach throughout service.
- Maintained excellent patient satisfaction by proactively helping them with their needs, requirements and offering service with a smile.
- Helped patients requiring assistance to consume drinks and food.
- Participated in training and development opportunities to enhance skills and knowledge in care provision.
- Developed strong rapport with clients, building trust and facilitating smoother care delivery.
Care Worker
Cariad Care Services Ltd
Neath
08.2024 - 01.2025
- Assisted patients with showering, cleaning and toileting duties as requested.
- Closely monitored patient physical and mental health, reporting changes or concerns to managers immediately.
- Coached clients to implement life-changing behaviours, demonstrating empathy and active listening skills.
- Communicated with family members, carers and multidisciplinary professionals to elevate level of care.
- Supported clients with mobility challenges, employing equipment and techniques to aid movement.
- Developed strong rapport with clients, building trust and facilitating smoother care delivery.
- Kept client information secure and confidential.
- Provided a friendly, compassionate and proactive approach throughout service.
Office Assistant
Cariad Care Services Ltd
Neath
03.2024 - 08.2024
- Maintained stringent records of external correspondence.
- Managed receptionist area, greeting visitors and responding to telephone and in-person enquiries.
- Maintained filing systems both electronically and on paper, ensuring easy access to important documents.
- Drafted correspondence and documents, upholding company's professional image in all communications.
- Monitored office supplies and reordered stock as necessary, preventing any shortages that could disrupt workflow.
- Scanned new documentation into system and classified data using standard codes.
- Reviewed and updated office policies and procedures, contributing to continuous improvement in operational efficiency.
- Communicated ideas clearly across multiple channels to assist staff.
- Handled photocopying documents, updating files and faxing communications for staff.
Reception Assistant
Pontardawe Leisure Centre
Ponardawe
11.2023 - 02.2024
- Processed and distributed incoming correspondence to relevant staff, facilitating team communication.
- Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Greeted arriving guests and personally escorted to offices or meeting spaces.
- Offered refreshments to visitors, creating a welcoming environment and enhancing guest experience.
ASSISTANT DOG GROOMER
GOODY4PAWS
Neath, WALES
01.2023 - 05.2023
- Demonstrated excellent customer service skills when communicating with pet owners
- Worked closely with veterinary teams to implement preventative healthcare plans tailored specifically for each pet's needs
- Conducted thorough inspections prior to releasing animals back into their owner's custody
- Organized work area daily to ensure cleanliness was maintained throughout shifts
- Resolved any issues that arose during the grooming process in an efficient manner
- Followed safety protocols at all times to ensure the wellbeing of both pets and employees alike
- Assisted in bathing, brushing and trimming of dogs' coats to maintain the health and appearance of their fur.
Education
GCSEs -
Morriston Comprehensive School
Swansea, City and County of SwanseaNVQ Level 2 - Customer Service
Neath Itec
Neath, Neath Port TalbotNCFE lEVEL 2 Certificate - Equality and Diversity
Morriston Comprehensive School
Swansea, SWASkills
- Database management
- Dedicated team player
- Data entry
- Equipment sterilisation
- Excel spreadsheets
- Disability understanding
- Home healthcare planning
- Toileting assistance
Timeline
Office Assistant
Felindre Innovations Ltd
12.2025 - Current
Care Worker
Miller Home Care
01.2025 - 12.2025
Care Worker
Cariad Care Services Ltd
08.2024 - 01.2025
Office Assistant
Cariad Care Services Ltd
03.2024 - 08.2024
Reception Assistant
Pontardawe Leisure Centre
11.2023 - 02.2024
ASSISTANT DOG GROOMER
GOODY4PAWS
01.2023 - 05.2023
GCSEs -
Morriston Comprehensive School
NVQ Level 2 - Customer Service
Neath Itec
NCFE lEVEL 2 Certificate - Equality and Diversity
Morriston Comprehensive School