Summer Gibbs

- I started off at the age of 13 as a glass collector and general front of house clearer.

- I was responsible for keeping the bar, the front of house and the outside decking areas clean and tidy, whilst ensuring all customers queries and questions were answered with a positive outcome.

- I quickly progressed to becoming a waitress and then supervisor in a demanding environment, where my roles and duties were more challenging and critical in completing the demands of the kitchen whilst always putting the customers needs first.

My roles and duties within the spyglass are as follows:

- Consistently meeting customers expectations and demands in a quick and effective manor.

- Guiding colleges and delegating jobs to them in busy situations and controlling the front of house staff in an effective way.

- Managing the stock roatation and stock control.

- Able to work on the ICS till system to serve customers and dealing with financial payments with confidence.

- I was able to to quickly adapt my role to cover staff sicknesses or shortages at short notice.

- Supporting and training new members of staff to help them gain confidence and self esteem through positive coaching.

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