Summer Gant

In my role as a Customer Service Advisor, I am dedicated to delivering exceptional support to customers who have inquiries or concerns about their internet connection. I engage with customers through various channels, including phone, email, and web chat, ensuring their experience is seamless and satisfying.

I take pride in troubleshooting technical issues with efficiency and clarity, while also keeping customers informed about area outages or essential maintenance work. My goal is to ensure that every customer feels valued and supported, making their journey as smooth as possible.

In my role as an Aftersales Customer Advisor, my primary responsibilities included expertly handling inquiries via phone and email. I provided customers with accurate information regarding service availability, pricing for MOTs, service care plans, and managed their bookings with efficiency and care.

I was dedicated to supporting and assisting customers by addressing their concerns and resolving any issues that arose. By maintaining communication with thirteen Mercedes-Benz dealerships, I ensured a seamless booking process and enhanced my knowledge of vehicles, services, and procedures, all to deliver exceptional service to our valued customers.

As a Customer Service Advisor, my primary responsibilities involved providing exceptional support and assistance to customers with questions or concerns about their products. This included engaging with customers through phone, email, and web chat, allowing me to troubleshoot technical issues and offer valuable information and recommendations.

Additionally, I was responsible for processing returns and exchanges, tracking shipments, and resolving any product-related issues that arose. My overarching goal at Gtech was to deliver the highest level of support possible, ensuring that every customer enjoyed a positive experience with the brand.

In my role at Co-op, I enjoyed helping customers have a great shopping experience and ensuring they felt welcome and satisfied. Working alongside my team, we aimed to achieve our goals while keeping the environment safe and healthy for everyone.

I also managed stock replenishment and operated the tills, all to create a friendly and inviting atmosphere for our valued customers.

As a supervisor, I made sure the store was clean and organized while providing great service to our customers. I was responsible for scheduling staff, training new team members, and keeping an eye on performance to ensure everyone was working well together.

I also handled tracking inventory levels, ordering supplies, and managing the store's budget. Overall, my goal was to keep things running smoothly and make sure customers left happy after their visit.