Summer Finlay
Kirkconnel,15:00 – 16:00
Summary
Diligent Housekeeping Cleaner and Salon Assistant with a focus on high hygiene standards and exceptional customer service. Skilled in fostering welcoming environments and managing client communications to ensure clarity and satisfaction. Committed to upholding health and safety regulations while consistently exceeding client expectations through efficient task management and proactive support.
Overview
5
5
years of professional experience
Work History
Housekeeping Cleaner
BQA Hotel
Thornhill , Dumfries and Galloway
06.2024 - Current
- Managed daily cleaning, dusting, and vacuuming of assigned rooms to maintain high standards of hygiene.
- Maintained high cleanliness standards in guest rooms, contributing to customer satisfaction and repeat visits.
- Cleaned and disinfected common area surfaces hourly, ensuring health and hygiene for residents and visitors.
- Conducted deep cleaning of rooms and communal areas, complying with hygiene regulations and enhancing overall cleanliness.
- Disinfected and sanitised kitchens and bathrooms with faultless finish.
- Deep cleaned bathrooms with meticulous attention to detail.
- Cleaned and restocked bathrooms to keep facilities fresh.
- Removed trash from guest rooms, including emptying bins and properly disposing of soiled linen.
- Cleaned rooms to satisfaction of clients and management.
- Kept rooms dust-free by dusting and polishing worktops, cupboards and ornaments.
- Cleaned floors using vacuums, mops and appropriate cleaning agents.
- Safely used chemical cleaners.
- Disinfected bathrooms, eliminating mould and soap scum from shower stalls and bathtubs.
- Provided deep cleaning services for areas in need of additional sanitation.
- Stocked toilet tissue, paper towels and other bathroom supplies.
- Maintained client confidentiality and respected individual preferences during cleaning.
- Strictly adhered to company health and safety policies.
Salon Assistant
Station 49
Kirkconnel, Dumfries and Galloway
05.2021 - 06.2024
- Assisted senior stylists with hair washing, colour application, and blow-drying techniques.
- Shampooed, conditioned and rinsed clients' hair to remove dirt and prepare for salon operations.
- Facilitated smooth communication between clients and stylists, ensuring clarity of service expectations.
- Provided courteous and efficient service to salon clients, enhancing their overall experience.
- Maintained a hygienic and tidy salon environment by regularly cleaning workstations and tools.
- Disinfected equipment and readied treatment areas, replacing used towels and consumables with fresh products.
- Coordinated the laundering and maintenance of salon towels and robes, upholding hygiene standards.
- Maintained clean supplies of towels and capes by washing and hanging used laundry and storing laundered items for future use.
- Covered reception by answering phone calls and booking appointments for customers.
- Prepared clients for treatment and explained salon procedures.
- Prepared and served refreshments to clients, providing a comfortable and welcoming atmosphere.
- Implemented health and safety protocols to safeguard clients and staff from potential hazards.
- Build long-term guest relationships through friendly conversation throughout hair treatments, cutting and styling.
- Swept floors, cleaned sinks, and wiped mirrors.
Education
Scottish Qualifications Certificate -
Sanquhar Academy
Sanquhar 2017 - 2023
Higher National Diploma - Business
Dumfries and Galloway College
Dumfries 2025 - 2026
Certificate of Higher Education - Business
Dumfries and Galloway College
Dumfries 2024 - 2025
Skills
- Cleaning and sanitation
- Health and safety
- Chemical safety
- Quality assurance
- Time management
- Efficient time management
- Instruction following
- Effective multitasking
- Flexibility in shifts
- Attention to detail
- Problem solving
- Team collaboration
- Client relations
- Customer assistance
- Professional integrity
- Honesty and integrity
- Punctuality
- Strong work ethic
- Professionalism
- Proactive attitude
Volunteering
- I am currently a volunteer for the 1st Kelloholm Guides (Girlguiding Scotland). I have been a volunteer for this organisation since January 2026, I volunteer every week. My role includes planning & organizing activities for the children to take part in, keeping all of the children safe, as well as taking part in various activities.
Timeline
Housekeeping Cleaner
BQA Hotel
06.2024 - Current
Salon Assistant
Station 49
05.2021 - 06.2024
Scottish Qualifications Certificate -
Sanquhar Academy
2017 - 2023
Higher National Diploma - Business
Dumfries and Galloway College
2025 - 2026
Certificate of Higher Education - Business
Dumfries and Galloway College
2024 - 2025