Sumitha Mahendran
Nelson,Caerphilly County Borough
Summary
MBA graduate with expertise in business strategy, financial management, marketing analytics, and organisational leadership. I have strong critical reasoning, operational insight, and evidence-based decision-making, developed through advanced postgraduate study. Demonstrates professional integrity, effective communication, and the capacity to perform within dynamic, performance-driven environments. Dedicated to applying business knowledge to support operational excellence and sustainable organisational growth.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
Work history
Team supervisor
Greggs Bakery ( Franchise Shop 5953)
Nelson, Caerphilly County Borough
2025.01 - Current
- Operate the main front till, managing high-volume customer transactions while delivering professional and efficient customer service.
- Maintain full accountability for till operations, including cash handling, transaction accuracy, and end-of-day reconciliation.
- Perform complete closing procedures, including balancing tills, counting and reconciling cash, completing cash sheets, and securing the store.
- Prepare food products and carry out oven baking in accordance with company quality, safety, and hygiene standards.
- Ensure cleanliness and organisation across customer service and food preparation areas in compliance with health and safety regulations.
- Provide team support and informal supervision to maintain operational efficiency, productivity, and service consistency.
- Assist with stock management and placement of shop orders to maintain appropriate inventory levels.
Education
Master of Business Administration - Business
University of South Wales
Pontypridd 2025.02 - 2026.02
Skills
- Customer Service & Relationship Management
- Till Operations & Financial Reconciliation
- Food Safety & Hygiene Compliance
- Inventory Management & Stock Control
- Team Leadership & Staff Support
- Operational Coordination
- Problem-Solving & Decision-Making
- Time Management & Multitasking
- Business & Financial Awareness
- Communication & Interpersonal Skills
Timeline
Master of Business Administration - Business
University of South Wales
2025.02 - 2026.02
Team supervisor
Greggs Bakery ( Franchise Shop 5953)
2025.01 - Current