Sumita Saha
Amersham
Summary
Proven healthcare and web development professional with a track record of enhancing patient care and creating engaging digital content. At Brondesbury Medical Centre, significantly improved patient satisfaction through compassionate service and efficient administrative support. Skilled in phlebotomy, content creation, and problem-solving, demonstrating a dependable ability to multitask and maintain a positive attitude under pressure. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Care Co-Ordinator and Health Care Assistant/Phlebotomist
Brondesbury Medical Centre
08.2016 - Current
- Key Responsibilities:
- Experienced in operating Emis Web.
- New Patient Primary Health check, BP check, Diabetic Check, Smoking Cessation
- Working as Phlebotomist.
- Administrative and secretarial duties including doing,Choose and Book, Summarizing, Data Input.
- Assisting doctors in IUCD fittings.
- Calibrating blood glucose machine.
- Seeing patients For High Risk Assessment
- NHS CVD assessment for High Risk Patients (VRA).
- Experienced in Covid related work, like vaccinations , swab tests , blood tests for researches and health checks for covid patients .
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Provided emotional support for patients and families during difficult times, fostering resilience and coping skills.
- Coordinated with external healthcare services to arrange necessary patient treatments, ensuring continuity of care.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Web-developer, Banner designer, Logo designer, Content Writer.
Self Employed Web Designer
01.2021 - Current
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
- Generated ideas for new content series or formats based on audience interests and market trends.
- Organized material to research and complete writing tasks.
- Produced original, creative content for promotional advertisements and marketing materials.
Covid -19 Vaccinator
Brondesbury Medical Centre
08.2016 - Current
- Experienced in Covid -19 Pandemic work.
- Maintained detailed records of vaccinations administered, ensuring accurate reporting for public health purposes.
- Educated patients on the importance of vaccination, addressing concerns and providing accurate information about possible side effects.
- Implemented infection control measures during vaccine administration, reducing the risk of exposure to COVID-19 for both staff and patients.
- Assisted in training new vaccinators on proper techniques and protocols, ensuring a high level of competence and adherence to best practices.
- Promoted positive public health outcomes through active participation in community outreach events designed to increase awareness about COVID-19 vaccinations.
- Ensured proper vaccine storage and handling, maintaining the efficacy of doses administered to patients.
- Continuously monitored vaccine supply levels and expiration dates, minimizing waste and optimizing resource utilization at vaccination clinics.
- Developed effective strategies for managing clinic flow at high-volume vaccination sites while prioritizing patient care.
Private Phlebotomist and Health screener
Self
01.2019 - Current
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Organized daily work based on collection priority.
- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
- Conducted venipuncture and other CT procedures.
Healthcare Assistant/Secretary (GP)
Greengate Medical Centre
12.2014 - 08.2016
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
- Cultivated strong relationships with patients and families, fostering an environment of trust and open communication that facilitated better healthcare experiences.
- Performed vital signs monitoring, ensuring timely reporting of any abnormalities to the medical team.
- Contributed to efficient patient care by accurately documenting medical information and maintaining up-to-date records.
- Ensured reliable communication between patients and healthcare providers by serving as an empathetic listener and effective advocate when necessary.
- Delivered high standard of holistic care to patients to promote equality and dignity.
- Promoted healthy lifestyle choices among patients through education on nutrition, exercise, and medication management.
- Played an active role in delivering holistic care that addressed not only physical but also emotional well-being of patients under my supervision.
- Participated in ongoing training sessions, staying current with best practices in health care assistance.
- Facilitated smooth patient transfers by coordinating with interdisciplinary teams and families for seamless transitions.
- Collaborated with healthcare professionals to develop individualized care plans tailored to each patient''s specific needs.
- Monitored and recorded patient vitals, providing critical data for healthcare professionals to assess patient health.
- Enhanced team efficiency by streamlining inventory management for medical supplies.
- Contributed to team meetings with insights on patient care plans, ensuring unified approach to health management.
- Participated in continuous education programs to stay updated on healthcare best practices and emerging trends.
- Supported integration of technology in care practices, enhancing accuracy of patient monitoring.
- Improved patient satisfaction with compassionate care and attentive listening to concerns and needs.
- Reduced stress levels for patients and families by providing clear communication and timely updates on care plans.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Assisted in preparing detailed reports for management, enabling informed decision-making.
- Assisted coworkers and staff members with special tasks on daily basis.
- Evaluated patient histories, complaints, and current symptoms.
- Reviewed patient records, medications and immunization statuses.
- Referred patients to medical specialists for other needed interventions.
Phlebotomist (Pediatric and Adult)
GP Surgeries
05.2012 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Organized daily work based on collection priority.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
- Conducted venipuncture and other CT procedures.
- Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
- Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
- Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
- Conducted blood drives in collaboration with local organizations, increasing community engagement and blood donations.
- Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
- Increased patient satisfaction by providing gentle care and empathetic support during blood collection procedures.
- Maintained high standards of cleanliness and sterilization of phlebotomy equipment, ensuring patient safety.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Assisted in training and onboarding new phlebotomists.
- Reviewed and processed requisitions for laboratory tests.
- Monitored supply levels and placed orders for laboratory supplies.
- Developed and implemented strategies to improve phlebotomy processes.
Clinical Cardiac Perfusionist
BR Singh
08.2011 - 12.2011
- Ensured strict adherence to quality control standards for all equipment used in the provision of care for cardiac patients.
- Improved patient outcomes by effectively operating cardiopulmonary bypass equipment during surgical procedures.
- Promoted a culture of safety among colleagues by adhering to established protocols and guidelines for infection control practices during invasive procedures.
- Provided expert consultation on various extracorporeal circulation techniques, optimizing patient outcomes during complex procedures.
- Facilitated smooth transitions between intraoperative phases by coordinating closely with other healthcare professionals involved in patient care.
- Maintained industry knowledge and skills through continuous professional development and attendance at relevant conferences or seminars.
- Enhanced surgical team communication by providing real-time monitoring and interpretation of physiologic data.
- Reduced post-operative complications with meticulous management of blood conservation techniques.
- Reduced infection risks and protected patients by maintaining sterile fields during procedures.
- Worked with vendors for speedy procurement of services and equipment.
- Introduced new staff members to training protocols regarding operating room procedures, infection control, safety standards, and overall facility policies.
- Educated patients on expected side effects and discomfort levels post-surgery.
- Maintained records to document patient medical history and surgical procedure notes.
Public Administrator
Ruby General Hospital
02.2007 - 05.2010
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
NVQ3 - Health And Social Care
Southbank University
London, United Kingdom07.2014
Master of Arts - Public Administration
IGNOU
India07.2011
Diploma - Cardiac Perfusion Science
Medical College And Hospital
Kolkata , India07.2006
Bachelor of Science - Chemistry, Botany , Zoology
Calcutta University
India05.2006
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Dependable and Responsible
- Multitasking
- Excellent Communication
- Calm Under Pressure
- Flexible and Adaptable
Languages
Bengali
Native language
English
Proficient
C2
Hindi
Proficient
C2
Hobbies
Travelling, Creating Websites, Logo Designs, Banner designs, Painting
Signature
Sumita Saha
Timeline
Web-developer, Banner designer, Logo designer, Content Writer.
Self Employed Web Designer
01.2021 - Current
Private Phlebotomist and Health screener
Self
01.2019 - Current
Care Co-Ordinator and Health Care Assistant/Phlebotomist
Brondesbury Medical Centre
08.2016 - Current
Covid -19 Vaccinator
Brondesbury Medical Centre
08.2016 - Current
Healthcare Assistant/Secretary (GP)
Greengate Medical Centre
12.2014 - 08.2016
Phlebotomist (Pediatric and Adult)
GP Surgeries
05.2012 - Current
Clinical Cardiac Perfusionist
BR Singh
08.2011 - 12.2011
Public Administrator
Ruby General Hospital
02.2007 - 05.2010
NVQ3 - Health And Social Care
Southbank University
Master of Arts - Public Administration
IGNOU
Diploma - Cardiac Perfusion Science
Medical College And Hospital
Bachelor of Science - Chemistry, Botany , Zoology
Calcutta University
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