Summary
Overview
Work history
Education
Skills
Accomplishments
Timeline
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Sumit Rastogi

Southampton,United Kingdom

Summary

Detail-oriented and performance-driven professional with over 8 years of experience across various sectors, specializing in project management. Proven expertise in planning, managing, and scheduling projects and teams effectively. Strong communication skills complemented by a keen attention to detail and advanced IT and soft skills.

Overview

12
12
years of professional experience
5
5
years of post-secondary education

Work history

Ward Host

Serco Group PLC
Southampton, Hampshire, United Kingdom
03.2022 - Current
  • Serve patients with their orders, and assist with any dietary or allergy-related questions
  • To uphold the highest standards for facility maintenance, cleanliness, and personal hygiene as specified in the policies and procedures document
  • Ensured patient satisfaction by delivering meals on time and according to dietary requirements
  • To undertake cleaning duties including floors, walls surfaces and equipment
  • To project a friendly and professional attitude to all patients and customers using the services
  • Displayed empathy while dealing with distressed or unwell individuals fostering a friendly atmosphere within the ward.

Work Force Management Analyst (On secondment)

Barclays Global Services Centre Private Limited
Noida
07.2019 - 01.2022
  • Developed strategic plan for two new customer care lines, reducing core line traffic by approximately 70%
  • Executed effective forecasting and scheduling to minimise staffing costs across business units
  • Conducted regular daily and weekly performance calls with clients of different departments all over the world and highlighted any red flags
  • Collaborated with Operations to implement robust staffing and scheduling strategies of over 600 employees all over the world
  • Created and communicated schedules, providing regular workload and performance reports to management
  • Monitored real-time adherence of over 300 FPOC agents using tools such as AWS and CMS
  • Conducted root cause analysis of performance issues in impacted business units

Financial advisor

Barclays Global Services Centre Private Limited
Noida, India
06.2014 - 07.2019
  • Understanding clients' financial circumstances, risk tolerance and investment planning in order to create recommendations and programs that are specifically suited to them
  • Completed financial plans protecting any debts, taxes, property planning, coverage needs, and predominant lifestyles transitions
  • Discussed and updated arrangements on the accounts as per customers' current financial circumstances
  • Conducting in-depth risk assessments of financial circumstances of customers' by checking their incoming and outgoing finances
  • Publishing various performance related reports under my manager’s supervision

Customer Care Representative

Digicall Global Services Pvt. Ltd.
Noida
09.2013 - 04.2014
  • Worked as Customer Care Executive, selling beauty products and generating sales and profits for the company
  • Contacting existing and new customers to explain the advantages of buying their company’s products or services

Education

Master of Science - Project Management

Solent University
Southampton
01.2022 - 04.2023

Bachelor of Technology - Electrical and Electronics branch

Dev Bhoomi Institute of Technology
Dehradun, Uttrakhand, India
06.2009 - 06.2013

Skills

  • Effective Communicator
  • Problem Solving
  • Customer and Client Service
  • Analytics
  • Team Management
  • Time Management
  • Flexibility
  • Workforce Planning and Management
  • Risk management
  • Financial reporting
  • Project Management
  • Process Improvement

Accomplishments

  • Awarded for the idea of introducing new COVID-19 financial assistance lines during pandemic. This strategy was later implemented, led to the need for additional staff on new lines and provided many people with employment opportunities during a difficult time simultaneously meeting KPI scores under Compliance for several departments
  • Awarded as Excellent Performer in June 2019 under BRP Award Ceremony within Barclays

Timeline

Ward Host

Serco Group PLC
03.2022 - Current

Master of Science - Project Management

Solent University
01.2022 - 04.2023

Work Force Management Analyst (On secondment)

Barclays Global Services Centre Private Limited
07.2019 - 01.2022

Financial advisor

Barclays Global Services Centre Private Limited
06.2014 - 07.2019

Customer Care Representative

Digicall Global Services Pvt. Ltd.
09.2013 - 04.2014

Bachelor of Technology - Electrical and Electronics branch

Dev Bhoomi Institute of Technology
06.2009 - 06.2013

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Sumit Rastogi