Hi, I’m
Sumesh Soma Nath
Dundee,UK
Summary
Reliable business professional with experience in project management, process improvement. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
11
years of professional experience
Work History
Tim Hortons
Team Member
12.2022 - Current
Job overview
- Addressed and resolved customer complaints politely and professionally and managed over 100 customers and delivery orders per day.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Work with different stations to provide optimal coverage meet production goals and reduce wastage by 10%
- Developed strong customer service and product knowledge skills to enhance individual and team performance
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures
Hozah
Sales Development Representative
04.2023 - 08.2023
Job overview
- Utilized CRM - ZOHO to manage sensitive client information and update existing and new client profiles.
- Developed and maintained positive relationships with key decision-makers and influencers and have managed over 80 calls per day.
- Developed advanced understanding of products and services to react to customer objections, competitive questions, and other FAQs.
- Reviewed customer feedback to identify areas for product improvement and to create better customer experiences.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty expanded client base, and increased revenue by 15% in 3 months.
UFO Moviez India Ltd
Sales Manager
06.2012 - 09.2022
Job overview
- Recruited, interviewed, and hired employees and implemented various mentoring programs to promote positive feedback and engagement.
- Maintained financial controls, planned business operations, and controlled expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Increased sales volume to 10cr in 5 years
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Collaborated cross-functionally with headquarters, regional, and other teams nationally to maintain consistent message and experience.
- Identified, hired, and trained highly qualified staff by teaching best practices, procedures, and sales strategies.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Met with clients, delivering presentations, and educating on product and service features and offerings
- Collaborated cross-functionally with headquarters, regional, and other teams nationally to maintain consistent message and experience.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Education
University of DundeeDundee, Scotland, UK
Master of Science from International Business
11.2023
AERI, IndiaIndia
MBA from Marketing
08.2008
Skills
- Sales expertise
- CRM - Zoho
- Account management
- Attention to Detail
- Complaint resolution
- Training and mentoring
- Teamwork and Collaboration
Valid UK driving License
UK Driving License - No points
Timeline
Sales Development Representative
Hozah
04.2023 - 08.2023
Team Member
Tim Hortons
12.2022 - Current
Sales Manager
UFO Moviez India Ltd
06.2012 - 09.2022
University of Dundee
Master of Science from International Business
AERI, India
MBA from Marketing
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