Retail Store Manager
Khimji Jewellers
Odisha, India
06 2023 - 06 2024
- Performing statistical analyses to gather data for operational and forecast team needs
- Reviewing and monitoring scheduling, purchases, and other expenses to maintain quarterly budget
- Coaching sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Maximizing sales and minimizing shrinkage through excellent customer service and adherence to standard practices
- Oversee everything in store which includes: Inventory, marketing, Operations, Recruiting and Compliance with store audits and company policy throughout every team member
- Managing store profitability
- Successfully increasing sales profits, exceeding sales goals each year
- Responsible for all store functions and procedures in the absence of the GM
- Resolving customer queries and issues
- Applying effective sales plans, increasing total sales on average by 10%
- Advice and assist customers in choosing the proper product, recommend alternate selections if needed
- Scheduling staff shifts and daily task assignments
Monitoring staff performance - Greet customers, describe, and explain the product and care