Sumenan Sugunarajah
Wembley,Middlesex
Summary
Highly skilled professional with expertise in customer service, effective communication, and leadership abilities. Demonstrates exceptional analytical skills and problem-solving proficiency, ensuring efficient performance under pressure. Bilingual in English and Tamil, with a strong track record of punctuality, reliability, and independent work. Adept at team collaboration and time management excellence. Committed to leveraging these strengths to achieve career growth and contribute to organisational success.
Overview
10
10
years of professional experience
Work history
Shopkeeper
A S Stores
Waltham Abbey, Essex
2016.02 - Current
- Handled returns and exchanges using professional customer service practices every day.
- Resolved customer complaints quickly to strengthen customer relationships and trust.
- Delivered excellent service to maintain customer satisfaction across every interaction.
- Managed inventory to keep store operations running smoothly and efficiently.
- Processed cash transactions accurately to reduce discrepancies and prevent errors.
- Maintained cleanliness and shop-floor organisation for comfortable shopping experience.
- Worked extended hours during busy periods to meet customer demand.
Recreation assistant
Hillingdon Sports & Leisure Complex
Uxbridge, Hillingdon
2021.09 - 2026.06
- Monitors swimmers and maintains pool safety during busy sessions.
- Provides customer support and maintains satisfaction with repeat visits.
- Trains new staff members to strengthen overall team performance.
- Sets up equipment for games to keep activities running smoothly.
- Delivers first aid during emergencies while prioritising guest safety.
- Follows health and safety procedures during shifts and daily checks.
- Coordinates with team members to protect customers during every visit.
- Delivers high-quality customer service to improve guest experiences.
- Maintains daily operations of the leisure centre for smooth functioning.
Classroom Assistant
Heathland Primary School
Harrow
2018.12 - 2018.12
- Facilitate lesson planning, preparation, and delivery with class teacher support daily.
- Support class participation through guided group and one-to-one learning activities.
- Cover lessons when required, keeping students engaged and progressing each session.
- Maintain adherence to school policies by supporting learners in class routines.
- Compile pupil records and contribute to assessment of learning progress.
Education
GCSE - Mathematics, Further Mathematics, English Language, English Literature, Science, RS, Spanish, ICT (BTEC), Geography, Photography, Computer Science
Wembley High Technology College
Wembley, Brent 09/2015 - 06/2020
AS - Geography, Maths, Biology, Chemistry
Wembley High Technology College
Wembley, Brent 09/2020 - 06/2021
A-Level - Maths, Biology, Chemistry
Wembley High Technology College
Wembley, Brent 09/2021 - 06/2022
Foundation Degree in Science - Introduction to Optometry
City University of London
London 09/2022 - 06/2023
BSc (Hons) - Mathematics with Finance and Economics
City, University of London
City of London 09/2023 - 06/2026
Skills
- Efficient under pressure
- Bilingual: English and Tamil
- Team collaboration
- Punctual and reliable
- Effective communication
- Customer service expertise
- Leadership abilities
- Independent work
- Analytical skills
- Problem-solving proficiency
- Time management excellence
Languages
English
Native
Tamil
Native
Spanish
Beginner
Hobbies and Interests
Leading a varied and active lifestyle I enjoy Swimming, where I have completed a lifeguarding course at Vale Farm Sports Centre, and Football, where I am playing for UKTSU football club and was captain for City University Tamil Society and won trophies. I have a passion in gaming but also enjoy learning about other languages and cultures, particularly the Tamil culture and, I am training to do 8 Grades of Carnatic Keyboard and planning to undertake a diploma and became a qualified teacher., I have also done the NCS Program which really helped me with many things, as I undertook 16 hour social action project with them, and also completed many workshops during my time with them during Autumn 2020.
References
References are available on request.
Timeline
Recreation assistant
Hillingdon Sports & Leisure Complex
2021.09 - 2026.06
Classroom Assistant
Heathland Primary School
2018.12 - 2018.12
Shopkeeper
A S Stores
2016.02 - Current
GCSE - Mathematics, Further Mathematics, English Language, English Literature, Science, RS, Spanish, ICT (BTEC), Geography, Photography, Computer Science
Wembley High Technology College
09/2015 - 06/2020
AS - Geography, Maths, Biology, Chemistry
Wembley High Technology College
09/2020 - 06/2021
A-Level - Maths, Biology, Chemistry
Wembley High Technology College
09/2021 - 06/2022
Foundation Degree in Science - Introduction to Optometry
City University of London
09/2022 - 06/2023
BSc (Hons) - Mathematics with Finance and Economics
City, University of London
09/2023 - 06/2026