SUMEETH RAMESSAR

Leads QA operations and testing across products, ensuring quality, efficiency, and alignment with goals through strategy, performance management, and automation. Key responsibilities include:

• Drove UI and API automation initiatives using Cypress, Playwright, JavaScript, TypeScript, C#, NUnit, and Cosmos DB emulators, improving test coverage, visual validation, and overall efficiency across platforms
• Design, implement, and manage automated CI/CD pipelines in Azure DevOps, supporting test execution and performing efficient, reliable production deployments
• Maintain, and troubleshoot cloud environments hosted in Microsoft Azure to ensure robust infrastructure performance and reliability
• Conduct API and client performance testing using tools like JMeter, Azure Load Test, GameBench, and PerfMon to optimize system responsiveness and stability
• Collaborate with stakeholders to enable early issue detection by implementing a shift-left testing approach
• Design and implement testing strategies, integrating new tools and optimizing processes for greater efficiency
• Establish the estimation methods for project planning, ensuring thorough test coverage
• Identify risks and implement mitigations, enhance processes through post-cycle reviews, and establish protocols for efficient incident resolution
• Bridge communication between QA, development, and business teams, effectively engaging and influencing C-suite stakeholders
• Drive innovation and foster a quality-focused culture by researching industry trends and continuously improving testing processes and tools
• Lead and manage team members by setting clear objectives, identifying training needs, and developing tailored career growth and development plans
• Collaborate with the tech lead to manage and prioritize the technical backlog and oversee project and release planning for efficient delivery

Achievements within the role:

• Implemented testing processes within the SDLC and introduced Shift Left testing to enable earlier defect detection and accelerate delivery timelines. Integrated automation with CI/CD pipelines to streamline workflows and developed a robust UI automation framework using advanced visual recognition technologies, enhancing cross-platform testing and overall product quality.

Ensure production system stability and performance through proactive monitoring, automation, and issue resolution using tools like Grafana and Kibana to enhance visibility and reliability. Key responsibilities include:

• Automate IT processes to reduce manual effort and improve efficiency by developing APIs in C# and using PowerShell for routine task automation
• Enhance system monitoring and alerting using Azure App Insights, Kibana, and Grafana to improve anomaly detection and response efficiency
• Design, implement, and maintain monitoring dashboards and alerting systems using Grafana, Kibana, and Azure App Insights to improve visibility, responsiveness, and system reliability
• Efficiently diagnose and resolve live system issues while managing customer queries to maintain operational stability and ensure timely issue resolution
• Identify and address regulatory, compliance, financial, and reputational risks associated with live operations
• Foster strong relationships with customers and operator stakeholders through clear communication, proactive support, and effective expectation management during live issue resolution
• Communicate technical updates clearly to diverse stakeholders, including technical teams, project managers, and operators

Achievements within the role:

• Automated support ticket resolution through a monitoring system that analyzed issues, applied fixes, and updated tickets, reducing manual effort and improving response times.

Led end-to-end testing and automation to enhance product reliability, streamline delivery, and drive cross-team collaboration, improving efficiency and quality through scalable frameworks and strategic leadership. Key responsibilities include:

• Implemented cross-platform automation testing using Selenium and Selenium Grid for UI validation, C#, NUnit, and Fluent Assertions for API testing, and Dapper for automated database validation
• Performed comprehensive security and performance testing using OWASP ZAP for vulnerability analysis, JMeter for API and database performance, and PerfMon for UI performance monitoring
• Developed and managed automated CI/CD pipelines in Azure DevOps, integrating test execution to enable seamless, efficient, and reliable production deployments
• Utilized Azure DevOps for managing test plans, dashboards, repositories, work items, reporting, and release pipelines
• Performed eCOGRA & ISO audits to ensure compliance and maintain quality standards
• Performed data migration and reporting using SQL Server Integration and Reporting Services to ensure data accuracy and integrity
• Developed and implemented testing and environment strategies to optimize performance and delivery efficiency
• Managed internal and external stakeholder relationships, overseeing operator integrations, onboarding, and support to ensure seamless implementations
• Supported cross-functional teams in planning, designing, and executing testing strategies across various projects
• Contributed to company-wide strategic initiatives focused on automation and data delivery improvements
• Researched and implemented best practices and emerging technologies to define and enhance enterprise-wide automation strategies and standards
• Developed comprehensive training materials and programs for automation standards, including sample automation projects to upskill teams

Achievements within the role:

• Recognized with the Bingo Highest Quality and IQL Testing Knight Awards, led the Target Architecture Automation Project to redefine company-wide testing strategy. Drove the transformation of functional testers into SDETs through training and mentorship, and implemented CI/CD pipelines integrating automation from unit testing to production for faster, more stable deployments.