Sumeet Maher
Leicester
Summary
Solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience. Expert in CRM software and adept at fostering positive customer interactions. Demonstrated ability to increase organizational awareness through effective social media management, embodying exceptional communication skills and technical proficiency.
Overview
13
13
years of professional experience
Work History
Voluntary Administrator
The Smile Makers
02.2024 - Current
- Assisted in organizing and managing volunteer activities, ensuring a positive experience for all participants.
- Increased awareness of organizational mission through social media management and content creation.
- Streamlined administrative processes by maintaining accurate records and updating databases regularly.
- Worked effectively in fast-paced environments.
Administrator
The Express Clinic
12.2021 - 12.2023
- Played a key role in the clinic's COVID-19 response, overseeing a broad range of responsibilities.
- Maintained and operated laboratory equipment, ensuring safety and proper function.
- Managed high call volumes, delivering test results to patients with empathy and clarity.
- Addressed patient concerns and provided guidance on preventive measures.
- Contributed to community health education initiatives, promoting awareness of COVID-19 safety.
- Maintained detailed records of laboratory procedures and adhered to strict safety protocols.
- Collaborated effectively with team members to ensure smooth workflow and efficiency.
- Stayed updated on the latest developments in COVID-19 testing and healthcare protocols.
- Demonstrated a commitment to both technical proficiency and exceptional patient care.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
Cashier
B&M Home Store
03.2018 - 12.2021
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Warehouse Operative
Samworth Brothers
07.2016 - 12.2018
- Fostered a positive work environment by maintaining open communication channels with coworkers and supervisors, resolving conflicts promptly, and demonstrating respect for all team members.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Managed the receipt, inspection, storage, retrieval, and dispatch of goods following established protocols consistently throughout tenure as Warehouse Operator.
Customer Service Cashier
Off License - Coal Ville
08.2014 - 01.2017
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Glass Collector
Echo's Nightclub
01.2012 - 12.2013
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
BTEC LEVEL 3 - Digital Communications And Media
South Leicestershire College
LeicesterSkills
- Video editing
- CRM software proficiency
- MS office
- Fresh Desk
- Google Docs
- Acuity
- Customer service
- Data entry
- Call center experience
- Complaint handling
- Computer proficiency
- Appointment scheduling
Reading, Video Editing, Gaming
I am passionate about reading, particularly history, which deepens my understanding of the past and sharpens my analytical skills. Gaming allows me to enhance my strategic thinking and teamwork abilities, while video editing enables me to refine my technical skills, creativity, and attention to detail in content creation
Languages
English
Native or Bilingual
Gujarati
Native or Bilingual
Hindi
Professional Working
Timeline
Voluntary Administrator
The Smile Makers
02.2024 - Current
Administrator
The Express Clinic
12.2021 - 12.2023
Cashier
B&M Home Store
03.2018 - 12.2021
Warehouse Operative
Samworth Brothers
07.2016 - 12.2018
Customer Service Cashier
Off License - Coal Ville
08.2014 - 01.2017
Glass Collector
Echo's Nightclub
01.2012 - 12.2013
BTEC LEVEL 3 - Digital Communications And Media
South Leicestershire College
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