Goal-driven Financial Advisor successful in building customer base and increasing revenue. Bringing 2 years of experience in financial services field. Ambitious and bilingual
Customer Service with expertise in various industries. Delivers exemplary customer interaction, problem resolution and efficient research. Expands customer base and market reach with cross-cultural understanding.
Work history
Sr. Customer Service Associate
TELEPERFORMANCE GLOBAL BUSINESSES PVT LTD
Mumbai, India
04 2024 - 01 2025
Provided prompt assistance to guests and hosts, resolving inquiries related to bookings, payments, cancellations, and disputes while ensuring customer satisfaction.
Mediated conflicts and disputes between parties, adhering to Airbnb policies and delivering fair resolutions.
Handled sensitive customer data with confidentiality, accurately documenting interactions for future reference.
Maintained a professional and empathetic approach to enhance the overall customer experience.
Financial Advisor
MHP Fintech Services PVT LTD
Mumbai , India
01 2023 - 12 2023
Serving top notch clients and generating potential leads- Managed Business owners in a fast-paced sales environment, addressing customer inquiries, resolving issues and providing accurate information.
Advised clients in person, over phone and in writing to deliver top service and optimum strategies.
Guided clients through complex mortgage applications, simplified process.
Education
HSC - Science
MUMBAI UNIVERSITY
2019 - 2021
SSC -
MUMBAI UNIVERSITY
2018 - 2019
Skills
Proficient in handling customers
Excellent verbal and written communication skills
Strong problem-solving abilities
Ability to remain calm and professional under pressure