Sumaya Omar
London
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
8
8
years of professional experience
Work history
Mental healthcare assistant
Cygnet Beckton
London
2022.08 - Current
- Supported clients experiencing substance abuse issues, offering access to additional resources and targeted programmes.
- Assessed client mental health in detail to establish treatment options and develop treatment plans.
- Helped clients make informed decisions and follow individual treatment plans.
- Assessed gaps in competence and knowledge base, proactively organising and completing relevant training for continued professional development.
- Produced detailed progress reporting, liaising with clients and their families to discuss ongoing treatment.
- Coordinated referrals to help clients access relevant community education, training and employment services.
- Maintained confidentiality of clients' information.
- Developed relationships with medical, welfare and educational agencies serving client needs.
- Worked with practitioners and allied health professionals to provide practical support and follow-up to clients.
- Monitored patients' conditions, taking pulse and weight.
- Listened to clients' current struggles to signpost relevant support.
- Monitored client progress and adapted support programmes to meet changing needs.
- Led workshops under professional supervision.
- Offered practical daily living advice, including financial planning, housing support and legal guidance.
- Developed tailored action plans whilst prioritising pressing concerns.
- Identified key client needs to develop targeted support programmes.
- Liaised with external and internal professionals to provide holistic support.
Medical receptionist
Highgate private hospital
London
2021.06 - 2022.07
- Welcomed patients with kindness to enhance checking in processes.
- Offered advice on additional services to best meet patient needs.
- Updated patient records for continued compliance with policies.
- Set up new patients within target timeframes.
- Responded calmly and compassionately in emergency situations.
- Replenished stock and consumables to meet clinician needs.
- Maintained reception area stock of important forms and brochures.
- Represented company and promoted brand with exceptional service and presentation.
- Kept reception area clean and organised to uphold professional office reputation.
- Managed high volume of incoming calls from multi-line telephone system and documented messages.
- Coordinated incoming and outgoing packages and mail to facilitate distribution.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
Administrator, tutor
Best Tutors
London
2020.01 - 2021.06
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Processed accounts payable and accounts receivable transactions with strict attention to detail to reduce errors.
- Generated daily operations reports, presenting to management and advising required corrective actions and improvements.
- Applied strong knowledge of UK national curriculum to enhance attainment levels.
- Tailored tutoring to suit individual competencies, enabling suitably paced academic progression.
- Updated records and progress reporting to enhance accountability.
Care Worker
Care Solution Bureau
London
2017.01 - 2020.12
- Assisted individuals with daily activities to facilitate independent living.
- Provided personal hygiene assistance, consistently promoting comfort, dignity and respect.
- Maintained accurate records to effectively measure client development against care plan objectives.
- Implemented support plans into service users' daily activities.
- Updated doctors and family members on client progress.
- Administered medication with rigorous planning and recordkeeping.
- Encouraged community inclusion by supporting social activities, attending local support groups and events.
- Talked and actively listened to service users to nurture trusted relationships.
- Championed patient independence, actively involving service users in care plan development.
- Upheld nationally recognised care standards.
- Transported clients to appointments and completed errands.
- Observed and documented vital signs, promptly reporting abnormalities for monitoring.
Receptionist
Selby Centre
London
2015.09 - 2016.12
- Kept reception area clean and neat to give visitors a positive impression of the company.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Managed bookings using Booker software to schedule, cancel and re-arrange appointments.
- Delivered front of house duties with warm and professional manner.
- Provided clerical support to company employees, including copying, faxing and file management.
- Reduced waiting times through effective time and resource management.
- Offered knowledgeable, friendly support to in-office guests.
Customer service Assistant
2015.09 - 2016.03
- Answering customers' questions by phone, email and face-to-face
- Giving quotations and checking product availability
- Selling and taking payment
- Handling complaints or passing them to a manager
- Entering customer information onto a computer database
- Tracking orders and offering refunds
Education
Certificate of Higher Education - Life sciences
Birkbeck, University of London
London 09/2019 - 12/2020
Bachelor of Science - Biomedical science
University of West London
Ealing 09/2021 - 06/2023
GCSEs -
Bethnal Green Academy
London 09/2010 - 05/2014
Skills
- Reporting and documentation
- Project scheduling
- Scheduling and calendar management
- Ability to prioritize
- Public Relations
- Documentation control
- Administrative support
- Problem solving
- Reception security
- Customer support
- Social media knowledge
- Business administration
- Office administration
- Meeting planning
- Office staff leadership
Interests
Extra-curricular activity
YVHSC
, Advisory board member
Duties
Overseeing local strategic direction,
monitoring and advising the progress of Healthwatch against its work plan and within the delivery framework.
Ensuring Healthwatch is efficiently guided and effectively delivering against its work plan, in line with its statutory obligations, code of conduct and best practice.
Minute-taking of committee meetings
Languages
English
Fluent
Somali
Advanced
Arabic
Intermediate
Timeline
Mental healthcare assistant
Cygnet Beckton
2022.08 - Current
Medical receptionist
Highgate private hospital
2021.06 - 2022.07
Administrator, tutor
Best Tutors
2020.01 - 2021.06
Care Worker
Care Solution Bureau
2017.01 - 2020.12
Receptionist
Selby Centre
2015.09 - 2016.12
Customer service Assistant
2015.09 - 2016.03
Certificate of Higher Education - Life sciences
Birkbeck, University of London
09/2019 - 12/2020
Bachelor of Science - Biomedical science
University of West London
09/2021 - 06/2023
GCSEs -
Bethnal Green Academy
09/2010 - 05/2014