Sumaya Chowdhury
Ashford,Kent
Summary
Detail-oriented professional with expertise in communication and organizational coordination. Proven proficiency in invoicing and billing, enhancing customer service orientation. Skilled in Microsoft Office, committed to driving organizational success through effective support.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Administrative officer/Telephone Operator
Prestige Taxi Ashford Kent
Ashford, Kent
11.2020 - Current
- Directed incoming telephone inquiries to relevant departments for efficient management.
- Coordinated passenger pickup and drop-off schedules to optimise service delivery.
- Maintained accurate records of customer requests and service feedback for quality assurance.
- Trained new staff on communication protocols and operational procedures.
- Resolved customer complaints with timely, effective solutions to enhance satisfaction.
- Organised office supplies and equipment to ensure operational readiness.
- Created and maintained detailed invoices to ensure accuracy and compliance.
Finance officer
Devon and Cornwall Police
Exeter, Devon
11.2019 - 07.2020
- Managed financial records to ensure accuracy and compliance with regulations.
- Updated financial records regularly for streamlined operations and better decision-making.
- Collaborated with cross-functional teams to streamline budgeting processes and enhance financial reporting.
- Reviewed and reconciled accounts to maintain the integrity of financial data and identify discrepancies.
- Developed financial forecasts and assisted in strategic planning to support organisational growth.
Administrative officer
Department For Work & Pensions
Torquay, Torbay
07.2016 - 10.2019
- Assisted in arranging meetings for smoother communication channels.
- Offered administrative support to the management team resulting in enhanced operations.
- Managed incoming calls for efficient handling of enquiries and complaints.
- Handled confidential documents with utmost care; ensured data security at all times.
- Assisted claimants in understanding eligibility criteria and benefits available.
- Led decision-making processes by analysing data and evaluating potential outcomes.
Education
O' Level (GCSEs) -
Wrotham Secondary School
Wrotham, Kent 05.2008 - 05.2008
A-Levels -
MidKent College
Maidstone, Kent 09.2009 - 05.2010
Business Management and Marketing -
St Mary's University, Twickenham
Twickenham 09.2024 -
Skills
- Effective communication
- Organizational coordination
- Invoicing and billing
- Customer service orientation
- Microsoft Office proficiency
Languages
English
Fluent
Bengali
Fluent
Certification
Certified Door Security Officer
References
References available upon request.
Timeline
Business Management and Marketing -
St Mary's University, Twickenham
09.2024 -
Administrative officer/Telephone Operator
Prestige Taxi Ashford Kent
11.2020 - Current
Finance officer
Devon and Cornwall Police
11.2019 - 07.2020
Administrative officer
Department For Work & Pensions
07.2016 - 10.2019
A-Levels -
MidKent College
09.2009 - 05.2010
O' Level (GCSEs) -
Wrotham Secondary School
05.2008 - 05.2008