Suman Suman
Milton Keynes,Buckinghamshire
Summary
Accomplished professional with expertise in inventory management, public relations strategies, and brand promotion. Demonstrates strong leadership and effective communication skills, ensuring guest and client satisfaction through adherence to health and safety standards. Proficient in Microsoft Office Suite, with a focus on quality control measures and administrative procedures. Skilled in budgeting and forecasting, performance monitoring, and P&L accountability. Committed to maintaining high standards of facility management, safe food handling, and cleaning procedures. Career goal: to leverage skills in a dynamic environment that values innovation and excellence.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work history
Team member
Tim Hortons
Milton Keynes, Buckinghamshire
2024.05 - Current
- Provided excellent customer service to enhance business reputation.
- Ensured workplace cleanliness with regular maintenance tasks.
- Handled difficult customers, resulting in conflict resolution.
- Delivered orders promptly, ensuring high levels of customer satisfaction.
- Optimised inventory control for streamlined operations.
- Maintained high standards of food hygiene, securing customer trust.
- Facilitated customer relations for increased brand loyalty.
- Completed opening and closing checklists to create welcoming store environment.
Shift manager
Rai Woburn
Milton Keynes, Buckinghamshire
2023.03 - 2024.05
- Improved team morale through effective communication and feedback practices.
- Enforced compliance with food hygiene regulations, upheld high quality standards..
- Operational skills to work along team members to support each other during busy times.
- Managed inventory control, reduced wastage.
- Resolved customer complaints promptly to maintain high service standards.
Accounts administrator
The co-operative sugar mills shahabad
Shahabad, Kurukshetra, Haryana , India
2019.11 - 2021.03
- Streamlined data entry tasks for improved workflow efficiency.
- Supported budgeting processes, promoting financial stability and inventory control.
- Maintained up-to-date knowledge of company policies for smooth operations.
- Provided administrative support during annual budget planning sessions.
- Prepared monthly reports, enhancing company's decision-making process.
Education
Bachelor of Business Administration - Management
Kurukshetra University Kurukshetra
Kurukshetra, India 2016.08 - 2019.05
MSC Management - Management
BPP university, london
London , UK 2022.11 - 2023.11
Skills
- Inventory management
- Public relations strategies
- Brand Promotion
- Customer service orientation
- Performance monitoring
- Microsoft office suite proficiency
- Effective communication
- Facility management
- Quality control measures
- Administrative procedures
- First-aid certified
- Guest and client satisfaction
- Health and safety standards
- Leadership
- Performance and wage reviews
- P and L accountability
- Safe food handling
- Cleaning and sanitation procedures
- Budgeting and forecasting
- Scheduling
Timeline
Team member
Tim Hortons
2024.05 - Current
Shift manager
Rai Woburn
2023.03 - 2024.05
MSC Management - Management
BPP university, london
2022.11 - 2023.11
Accounts administrator
The co-operative sugar mills shahabad
2019.11 - 2021.03
Bachelor of Business Administration - Management
Kurukshetra University Kurukshetra
2016.08 - 2019.05