Suman Saurabh
Ghaziabad
Summary
Enthusiastic individual with excellent communication and organisation skills seeks experience in customer-facing administration role. Supports busy, productive environments by working with focus, drive and attention to detail.
Work history
Sr. Representative Associate
Concentrix Daksh Services India Pvt Ltd
04 2023 - Current
- Responded to customer inquiries via phone, email, and chat.
- Enhanced customer satisfaction with prompt and accurate responses.
- Completed assigned tasks quickly and accurately, using strong time management and task prioritisation.
- Showed initiative and a willingness to take on new challenges, consistently seeking opportunities to learn and grow.
- Followed written and verbal directions, managing high-volume details and tasks with accuracy.
- Dealt with customer queries for an elevated level of service.
- Monitored KPIs and reported on performance to address corrective action needs.
- Maintained positive and professional demeanor under pressure, handling difficult situations with composure and tact.
- Consistently exceeded service metrics through top-quality customer care.
Customer service associate(DSL)
Amazon Transportation Services Pvt Ltd
03 2019 - 08 2020
- Provided product and service information to customers.
- Assisted with visual merchandising and store operations as needed.
- Managed high volume of calls daily, maintaining composure under pressure.
- Showcased excellent listening skills when interacting with customers, leading to greater understanding of their needs.
- Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
Education
Bachelor's - Journalism and Mass Communication
07/2015 - 08/2018
GPA: 8 CGPA
High school -
04/2012 - 03/2014
GPA: 76%
Skills
- Adaptability and flexibility
- Schedule management
- Microsoft Office proficiency
- Excel proficiency
- Social media knowledge
- Report analysis
- Technologically savvy
- Prioritisation and time management
- Customer service orientation
- Communications
- Computer competencies
- Teamwork and collaboration
Timeline
Sr. Representative Associate - Concentrix Daksh Services India Pvt Ltd
04 2023 - Current
Customer service associate(DSL) - Amazon Transportation Services Pvt Ltd
03 2019 - 08 2020
Galgotias University - Bachelor's, Journalism and Mass Communication
07/2015 - 08/2018
Vanasthali public school - High school,
04/2012 - 03/2014
Personal Information
- Date of birth: 14/09/1995
- Likes to travel
- Loves to play and watch sports
- Listening Poscast and music
Personal Information
- Date of birth: 14/09/1995
- Likes to travel
- Loves to play and watch sports
- Listening Poscast and music