SUMAN MALAKAR
Birmingham,UK
Summary
- Experienced Project Manager known for delivering complex projects on time and within scope. Skilled in stakeholder management, team leadership, and process optimization, resulting in increased efficiency and client satisfaction. Known for driving project success through strategic planning, risk management, and collaborative problem-solving.
- Analytical problem solver and persuasive communicator with talent for thinking outside the box for creative solutions.
- Overall 15 years of IT experience in Telecom, Fleet & Security domains.
- Experience of working as SOC tier 2 Analyst in security tooling projects, i.e. Splunk & Rapid7.
- 3 years of working experience in Azure IaaS and Active
Directory Services, alongside non-functional working
exposure in Windows and Linux environments. - Over 10 years of experience in various capacities
covering In-life support lead and Delivery Manager. - Experienced in managing and delivery of E2E cloud Infra (Azure) and security tooling (Rapid 7) project.
- A passionate leader with good communication, presentation, and planning skills.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Project Manager & SOC Analyst
Liberty Global
Reading, UK
05.2024 - Current
- Strategized and coordinated IT project on security tooling (Rapid 7) separation between Liberty Global and partners.
- Implemented quality control measures, ensured adherence to security standards.
- Utilized advanced project management tools for superior tracking and reporting (e.g. monday.com, Jira, confluence).
- Managed budgets diligently, controlled unnecessary expenditure on projects.
- Developed comprehensive project plans for successful execution and delivery.
- Led cross-functional teams to achieve project goals on time.
- Responded promptly to security breaches, minimizing potential damage.
- Analyzed latest cyber threats to update company's defense mechanisms accordingly.
- Recommended necessary upgrades to optimize system performance and enhance security levels thereon.
- Mitigated potential risks effectively, safeguarded against possible pitfalls within projects.
- Strengthened stakeholder relationships through regular updates and clear communication.
- Mentored employees to maximize development potential.
Service Delivery Manager & Azure Admin
Rivus Fleet Solutions
Kolkata, India & Birmingham, UK
08.2019 - 05.2024
- Streamlined service delivery processes for enhanced client satisfaction.
- Achieved higher client retention by prioritizing excellent customer service.
- Optimized resource allocation, maximizing productivity and minimizing wastage.
- Managed large-scale projects, ensuring timely completion within budget constraints.
- Working and Architectural exposure in Azure VM and
VMSS. - Configured Azure storage management and have exposure of AzCopy functionalities.
- Implementation of networking and security concepts i.e. VNet, Subnet, NSG,WAF and Firewall.
- Managing Azure AD users and Groups with appropriate RBAC model, including Active Directory Domain Services (ADDS).
- Identifying and resolving system vulnerabilities involving Qualys monitoring and Microsoft
defender In Azure. - Working exposure in SharePoint Administrator and Intune Management.
- Maintaining coordination with client security manager for suggesting and implementing advanced security features.
Service Operations Lead & Infra SPOC
BT B2E
Kolkata, India & Cardiff, UK
08.2016 - 08.2019
- Transition manager of a team of 5 as coordinated
module handover from an incumbent vendor of BT to TCS. - SPOC and coordinator for Incident, Release and
Problem management. - Worked as an infra and vulnerability SME for
the wider support estate. - Worked as a QA lead and coordinated with
component teams for project deliverables. - Ensured compliance with industry regulations, maintaining high-quality standards throughout operations.
- Created detailed reports on operational performance, providing valuable insights for decision making.
- Gained exposure as delivery manager in medium
scale project deliveries. - Led change management initiatives, resulting in smoother transitions during restructuring phases.
Production Support Executive & Operations Lead
BT DSS - Merlin
Kolkata, India & Cardiff, UK
08.2010 - 07.2016
- Workflow and service monitoring and reporting.
- Incident and release management to resolve the
issue within the SLA. - Co-ordinating with Components Team for Issues
clarification. - Data analysis as per customer concerns and
mentoring them for E2E data workflow. - Designed and managed the best practices, e.g.
KEDB, SIP for the wider platform estate . - Communicated with cross-functional teams to address customer service challenges.
- Supervised highly effective teams in managing daily workflow and monitoring task completion.
- SPOC for platform non-functional scopes .
- Coordinating and communicating with client leadership.
- Leading and driving multiple support modules from
Onshore.
Education
B Tech - Engineering
West Bengal University of Technology
Kolkata, India 06.2005 - 05.2009
Higher Secondary Education - Science
Laban Hrad Vidyapith
Kolkata, India 04.2003 - 03.2005
Skills
- Client relationship management
- Customer-focused Service improvement strategies
- Transition and change management
- Strategic workflow planning
- Project lifecycle expertise
- IT service management
- Leadership & Communication skills
- ITIL framework understanding
- ITSM
Certification
o AZ-900 Azure Fundamentals.
o ITIL Foundation certificate.
Languages
English
Fluent
Bengali
Native
Timeline
Project Manager & SOC Analyst
Liberty Global
05.2024 - Current
Service Delivery Manager & Azure Admin
Rivus Fleet Solutions
08.2019 - 05.2024
Service Operations Lead & Infra SPOC
BT B2E
08.2016 - 08.2019
Production Support Executive & Operations Lead
BT DSS - Merlin
08.2010 - 07.2016
B Tech - Engineering
West Bengal University of Technology
06.2005 - 05.2009
Higher Secondary Education - Science
Laban Hrad Vidyapith
04.2003 - 03.2005
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