Suman Khalil
Oldham
Summary
I am a confident and customer-focused individual with over three years of experience in retail and customer service, including specialist roles in the beauty and fragrance industry. I pride myself on my ability to build rapport with customers, understand their needs, and make tailored recommendations that drives sales and customer satisfaction. My work across multiple premium beauty brands has developed my product knowledge and commercial awareness, whilst my experience in eventing and working towards KPI's has shown my ability to meet and exceed targets. I am adaptable, creative and thrive in busy, customer-facing environments where maintaining high standards is essential.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work history
Beauty Specialist
Boots
Manchester
2025.03 - Current
- Work across fifty premium beauty brands, including but not limited to YSL, Lancome, Dior and Chanel
- Deliver personalised consultations and build strong customer relationships through expert advice and tailored product recommendations
- Maintain high standards on counters, including stock management, hygiene, and visual standards
- Regularly involved in events and in-store promotions to drive traffic and sales
- Work towards daily, weekly and monthly KPI's, consistently achieving targets
Sales assistant
Footasylum
Rotherham
2024.12 - 2025.03
- Delivered excellent service on the shop floor by assisting customers with product enquiries and sizing
- Maintained clean, tidy and well-stocked displays, while supporting with stockroom duties
- Worked as part of a busy team to meet sales goals and store standards
Customer Advisor
Boots
Ashton-under-Lyne/ Sheffield
2022.06 - 2024.12
- Worked across the fragrance department, providing expert recommendations based on customer preferences
- Gained experience across multiple departments and brands, maintaining strong product knowledge and adapting to different roles
- Maintained visual standards and ensured all stock was replenished, clean and well-presented
- Developed strong customer rapport, increasing customer satisfaction and loyalty
Shop Assistant
SAMS Appliances Ltd
Oldham
2021.11 - 2022.06
- Handled customer queries and cash transactions
- Maintained stock levels and helped with daily restocking
- Provided friendly and helpful support to ensure smooth day-to-day operations
Education
GCSEs - Four Grade 9s and Four Grade 8s
Oldham Academy North
Oldham 2017.09 - 2022.07
A-Levels - Art and Design, Physics and Maths
Rochdale Sixth Form College
Rochdale 2022.09 - 2024.07
Skills
- Excellent customer service and interpersonal communication
- Proven ability to build rapport and make personalised product recommendations
- Commercial awareness and ability to meet sales, targets and KPI's
- Experience across a variety of premium beauty, skincare and fragrance brands
- Flexible, adaptable and comfortable in high-pressure environments
- Strong teamwork and independent working skills
- Creative with an eye for detail with experience as a henna artist
Affiliations
- Drawing, sketching and painting
- Cooking and baking
- Travelling
- Reading
Timeline
Beauty Specialist
Boots
2025.03 - Current
Sales assistant
Footasylum
2024.12 - 2025.03
A-Levels - Art and Design, Physics and Maths
Rochdale Sixth Form College
2022.09 - 2024.07
Customer Advisor
Boots
2022.06 - 2024.12
Shop Assistant
SAMS Appliances Ltd
2021.11 - 2022.06
GCSEs - Four Grade 9s and Four Grade 8s
Oldham Academy North
2017.09 - 2022.07