Suman De Araujo

• Handle incoming correspondence, telephone calls, and emails effectively.
• Managing travel and lodging bookings
• Oversee office filing system, ensuring accuracy and accessibility of business accounts.
• Coordinating with agency to ensure timely issuance of weekly remittance form for payments
• Issuing invoices for work completed for clients each week.
• Record all company expenditures in spreadsheet and digitise receipts when necessary.
• Execute all payments for corporate & self-employment tax.
• Organising business files for timely submission to accountant for tax year.

Discrete & Student Taskforce Team April 2008 - Sep 2011

• Maintained target of processing 70% of postal applications within 20 days and 90% within 70 days by achieving a daily target of 8 decisions.
• Assessed fraudulent documents submitted and handled in accordance with current policy.
• Undertook relevant security checks on applications.
• Investigated applications in breach of their visa conditions inline with current policy and regulations.
• Ensured applications with children are screened thoroughly with other external departments such as local council & educational establishments.
• Inputted and amended information on the database system to ensure all data relating to the application is relevant.
• Liaising with solicitors, educational establishments, employers & sponsors to request documentation where necessary to make an informed decision.
• Coached four new staff members, sharing knowledge and experience, tracked progress to reveal development requirements alongside team leader.

European Department April 2007 - March 2008

• Addressed all telephone enquiries from applicants, solicitors, outside agencies and other Immigration Nationality Departments (IND)
• Created and sustained accurate records on internal database system, maintaining precision of case working decisions.
• Managed individual casework target of 7-9 decisions made per day in accordance with current IND rules, policies and procedures on proxy marriage and extended family members cases.
• Supported team leader to produce weekly, reliable and accurate management information of casework statistics.
• Maintained security of documents and ensuring all files/documents are stored away overnight in compliance with the secure handling protocol.
• Enhanced productivity and efficiency within team by undertaking Warning Index (WI) checks on a rota basis in London & South East Region.
• Secondment to executive officer (EO) for 6 months to help clear outstanding cases within the same team. Achieved daily goal of completing 5-6 cases through effective case management.

• Adjusted to organisational needs by working in 3 different departments during position as administrative assistant.
• Oversaw all external enquiries related to cases from stakeholders and other government departments.
• Implemented caseworkers decisions, by endorsing passports and letters ready for dispatch.
• Tracked cases to ensure they met dispatch target deadlines on weekly basis and generated statistic reports to highlight missed targets.
• Assisted caseworkers by undertaking additional responsibility, including transcribing unclear asylum interview notes.
• Drafted correspondence to MP's to update on application status as per requested.
• Facilitated allocation of all files/correspondence to caseworkers.
• Documented weekly team meeting minutes and circulated to team via email.
• Guided colleagues with challenges relating to internal IT systems.
• Trained new support staff inline with working practices, policies and regulations.