SUMAIYA MIRZA

Sorted, organised, and stored donations and deliveries.

Prepared items, including clothes, toys, and books, for bundles and parcels for collection.

Welcomed and greeted families upon their arrival at the site.

Maintained a tidy shop floor to enhance customer experience.

Collaborated with a close-knit team to foster a supportive environment.

• Provided admin support to Deputy Director
• Managing diaries, calendars and shared inboxes.
• Escorting visitors and arranging visits.
• Preparing briefing packs.

• Responding to email and telephone enquiries received from customers.
• Providing accurate information and guidance to customers in a professional and timely manner
• Working as part of a team to develop and maintain good working relationships to deliver departmental goals.
• Pro-actively maintained and expanded knowledge of policies/rules.

• Acting as a first point of contact for all patient enquiries both face to face and on the telephone.
• Communicated and liaised with hospital staff at all levels.
• Registered patients on the I-clip record system ensuring all patients were checked in and out promptly.
• Maintained a precise filling system while upholding patient confidentiality.
• Located and prepared patient reports and notes to tight deadlines.

• Successful till operation and cash handling.
• Processing day-to-day banking transactions efficiently.
• Managed accounts and customer records.
• Handled customer queries and complaints professionally.
• Servicing ATM's.
• Financial administration.
• Maintained branch security and data protection
• Collaborated in a team to meet monthly sales targets and participated in daily ten to nine meetings.