Sumaiya Kadodia
Old Trafford
Summary
A hard-working, trustworthy, and practical individual who is always willing to learn and apply herself. A quick learner, and equally adept in working as an individual or as part of a team. Possessing a sound working knowledge of Microsoft Office with good written English skills and over 7 years’ experience in a customer service field. Also looking to develop many transferable skills. On the lookout for a similar role where existing skills and experience can be utilised and enhanced. Detail-oriented and motivated and ready to contribute to enhancing client satisfaction and optimising insurance solutions. Proactive individual with keen eye for detail and strong analytical and communication skills. Ready to drive positive outcomes and deliver outstanding service in any role taken up.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
Work History
Insurance Consultant
Gallagher Insurance Consultants
Sale, Manchester
09.2021 - Current
- Providing administrative support by validating incoming new business policies
- Review and update insurance policies for clients regularly with accuracy and efficiency maintained throughout
- Dealing with client queries via email
- Checking all information supplied by clients are accurate via documents submitted
- Authorising and finalising policies once all correct documents sent through by clients
- Renewing policies that are due to be automatically renewed
- Taking payment due to cancelled policies with any outstanding debt on them
- Cancelling policies when validation documents are not submitted within given timeframes.
- Cancelling policies due to misrepresentation of facts and non disclosure
- Dealing with underwriters and insurers via email and carrying out validation checks as per their instructions
- Being part of Gallagher's internal development programme and providing training when required
- Collaborated closely with team members to achieve departmental targets.
- Communicated regularly with underwriters about policy adjustments; ensured seamless service delivery.
Customer Service Agent
Carole Nash Insurance Consultants Ltd
Altrincham, Manchester
01.2018 - 09.2021
- Taking inbound calls from existing customers looking to make midterm changes to their policies
- Entering correct information onto computer software when updating policies
- Adhered strictly to regulatory guidelines during customer interactions, maintained brand reputation.
- Taking charge of calls using effective questioning and listening skills to support easy and effective communication
- Utilised product knowledge to provide accurate information to customers.
- Handling complaints and logging them when required
- Took ownership of customer concerns, ensured comprehensive resolution efforts were made
- Developed rapport with customers through empathetic listening skills.
- Developed relationships with clients for increased loyalty and retention.
- Taking payment over for goods and services
- Being part of Carole Nash's Learning Academy to help new recruits
Customer Sales Adviser
LBM – Intelligent Contact
Altrincham, Manchester
06.2010 - 02.2011
- Answering customer enquiries and giving information and helping to solve problems
- Used questioning and listening skills that supported effective telephone communication
- Applied elements of building positive rapport with different types of customers over phone calls
- Handling complaints and passing them on to managers if required
- Entering customer information onto computer database system
- Taking payment for goods or services
- Demonstrated products effectively leading to increased interest from potential buyers.
- Participated in training sessions boosting personal sales techniques and strategies.
- Advised customers on suitable products to meet their needs.
Data Inputter
Armex Systems Ltd
Prestwich, Manchester
04.2004 - 06.2008
- Inputting data from invoices using Sage software
- Filled out CIS vouchers monthly
- Analysed and entered receipt totals into Armex System's Petty Cash Book
- Analysed credit card statements and entering them into Sage software
- Responsible for keeping invoices filed in their correct order
- Managed confidential databases, ensured secure handling of sensitive information.
Education
Some College (No Degree) - Information Technology
North Trafford College
Manchester 09.1999 - 05.2001
Some College (No Degree) - Information Technology, Information Processing
North Trafford College
Manchester05.2001
Some College (No Degree) - Religious Studies, English Language, English Literature, Maths, Science, Keyboarding Application, French, Urdu
Manchester Islamic High School For Girls
Manchester 09.1994 - 05.1997
Skills
- Excellent communication and listening skills
- Ability to handle complaints and difficult situations
- Ability to work well under pressure
- Computer and administration skills
- Ability to prioritise workload
- Full UK Driving License
- Microsoft Office Suite
- Regulatory compliance understanding
- Understanding of GDPR
- Effective time management
- Data Entry
Custom
- I really enjoy travelling and love to explore different countries and cultures.
- I take great pleasure in reading various genres of books.
- I also like baking, which can be anything from biscuits, breads, cakes to desserts.
Timeline
Insurance Consultant
Gallagher Insurance Consultants
09.2021 - Current
Customer Service Agent
Carole Nash Insurance Consultants Ltd
01.2018 - 09.2021
Customer Sales Adviser
LBM – Intelligent Contact
06.2010 - 02.2011
Data Inputter
Armex Systems Ltd
04.2004 - 06.2008
Some College (No Degree) - Information Technology
North Trafford College
09.1999 - 05.2001
Some College (No Degree) - Religious Studies, English Language, English Literature, Maths, Science, Keyboarding Application, French, Urdu
Manchester Islamic High School For Girls
09.1994 - 05.1997
Some College (No Degree) - Information Technology, Information Processing
North Trafford College
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