Sumaira Nazar
Blackburn
Summary
Dynamic professional with a proven track record at Hygine Rolls Direct LTD, enhancing customer loyalty through exceptional service and empathy. Skilled in data entry and active listening, adept at resolving complex issues and maintaining high productivity. Achieved significant improvements in customer satisfaction and operational efficiency.
Overview
19
19
years of professional experience
Work History
Phone Operator
Legacy Airport Travel
05.2024 - Current
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
Customer Service Representative
Hygine Rolls Direct LTD
06.2021 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Picking Packer
M&S
01.2006 - 07.2006
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Pulled orders quickly to maintain demanding productivity goals.
- Recorded daily activities for inventory control.
- Reviewed order slips, picked products and staged merchandize to be shipped.
Education
Teaching Course - Teaching
OLC
Manchester05-2025
Bachelor of Science - Health And Social Care
Leeds Trinity University
Manchester01-2023
FSC - Computational Science
Zameendar Girls College
Gujrat, Pakistan01-2005
High School Diploma -
Munciple Model High School Gujrat
Gujrat, Pakistan01-2002
Skills
- Data entry
- Telephone etiquette
- Empathy and patience
- Appointment scheduling
- Customer service
- Active listening
- Picking and processing
- Order picking
- Fast thinking
Languages
Urdu, English, Punjabi
Native language
Timeline
Phone Operator
Legacy Airport Travel
05.2024 - Current
Customer Service Representative
Hygine Rolls Direct LTD
06.2021 - 03.2024
Picking Packer
M&S
01.2006 - 07.2006
Teaching Course - Teaching
OLC
Bachelor of Science - Health And Social Care
Leeds Trinity University
FSC - Computational Science
Zameendar Girls College
High School Diploma -
Munciple Model High School Gujrat
Similar Profiles
DEEPA RISHIL KUMARDEEPA RISHIL KUMAR
HOLIDAYS CONSULTANT at SHARJAH AIRPORT TRAVEL AGENCY (SATA)HOLIDAYS CONSULTANT at SHARJAH AIRPORT TRAVEL AGENCY (SATA)
Dalia LashinDalia Lashin
Executive Manager at Park N Travel Airport ParkingExecutive Manager at Park N Travel Airport Parking
Prageeth Anushka JayasuriyaPrageeth Anushka Jayasuriya
Customer Service at Secure Travel Luggage Service Auckland AirportCustomer Service at Secure Travel Luggage Service Auckland Airport
Lucy CarbisLucy Carbis
Nanny at Private HouseholdsNanny at Private Households
HOLLY SEARSHOLLY SEARS
Nursery practitioner at precious moments childcare DarwenNursery practitioner at precious moments childcare Darwen