Sumair Hameed
Derbyshire
Summary
PERSONAL STATEMENT A responsible, level-headed and approachable entrepreneur with extensive experience in managing a successful independent business. Very reliable, motivated and a fast learner which has proven successful in transitioning across to working within an institutionalised customer-facing chain of stores. Looking to work for a dynamic company that would appreciate my calm demeanour and ability to work solo and within a team.
Detail-oriented medical records administrator provides excellent customer service experiences by being sensitive to patient needs. Displays confidence when dealing with various departments within hospital. Correctly utilises multiple electronic records systems and software.
Skilled Administrator highly effective at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside the box for creative solutions. Creative and innovative professional with strong administrative background. Proactive and resourceful team player, committed to improving efficiency and productivity of administrative team. Experienced in training and mentoring administrative staff in variety of common tasks and projects.
Overview
4
4
years of professional experience
Work history
Senior SPOA and Patient Flow Hub Administrator
Hertfordshire Community NHS Trust
06.2022 - Current
- Updated patient records with current information for accurate, up-to-date records.
- Collaborated well with multidisciplinary teams for improved department efficiency and enhanced care continuity.
- Completed administration tasks quickly and accurately for smooth back-of-house operations.
- Supported care quality improvement initiatives through reliable documentation and administration.
- Answered inbound calls and emails from patient flow management promptly and professionally for smooth communication flows.
- Liaised with variety of healthcare professionals, social workers and case managers to deliver highest level of care to service users.
- Took detailed minutes at meetings following instructions from senior team members.
- Created email notifications, invitations and agendas for meetings, events and appointments.
SPOA Adminstrator
East London NHS Foundation Trust
10.2021 - 06.2022
- Recorded data for computer-aided dispatch system with accuracy and precision.
- Signposted callers to appropriate care pathways to reduce pressures on emergency services.
- Liaised with emergency service personnel to enable quick responses to life-threatening situations.
- De-escalated aggressive and highly emotional calls with firm and diplomatic tone.
- Logged critical information onto computer system.
- Used creative problem-solving skills to resolve situations quickly and prevent unwanted results.
- Listened actively to caller concerns, questions and priorities.
- Employed typing speed and accuracy to generate notes while speaking to callers.
- Demonstrated compassion, emotional resilience and respect to handle high volume of emergency calls.
- Processed and actioned high number of calls during busy periods.
- Navigated stressful and unpredictable situations with calm and collected approach.
Fleet Coordinator
Primal Hire Solutions
11.2019 - 10.2021
- Scheduled routine maintenance to maximise vehicle lifespans.
- Kept up to date with current industry trends to improve forecasting and scheduling of fleet and drivers.
- Analysed data and records to identify measures that reduced operating costs.
- Verified company compliance with government regulations on transportation industry.
- Assessed new vehicle requirements and company need to determine correct vehicles to buy or lease.
- Tracked and managed fleet accruals, daily spending and expenditure.
- Serviced vehicles regularly to maintain good working order.
- Created and managed fleet policies and procedures.
- Registered and licensed vehicles, complying with all relevant regulations.
- Sought to improve fleet processes, functions and communications.
- Assisted in recruiting high-quality, reliable fleet drivers.
- Purchased and maintained adequate vehicle levels to meet company needs.
Workshop Manager
Premier Workshop
11.2018 - 11.2019
- Reviewed job cards and technical drawings to efficiently allocate team resources.
- Oversaw staff leave planning, guaranteeing year-round consistent level of resources.
- Revamped policies and procedures to meet changing needs and improve operational performance, quality and efficiency of workshop.
- Scheduled and managed external contractors for regular maintenance.
- Organised workshop hires and delivered set builds for external companies
- Managed safe use of workshops in compliance with relevant legislation.
- Drove company van to facilitate fit ups and scenery delivery and collection.
- Maintained workshops by arranging tool and stock maintenance and repair of equipment for best value.
- Guided workshop staff to consistently deliver on service and productivity targets.
- Led workshop team, motivating and providing training in best practice where necessary.
- Supported productions with maintenance and repairs once up and running.
- Budgeted payroll and stock ordering to maintain stable cashflow.
- Guaranteed 24/7 service cover, responding to emergency callouts overnight and on weekends when necessary.
Education
BA - History and Islamic Studies
Government Post Graduate College
Mirpur, Azad Kashmir, PakistanSkills
- Routine data monitoring
- File systems management
- Customer service and assistance
- Document coordination
- Statement preparation
- Analytical reasoning
- Financial Management
- Budgeting
- Data entry
- Reporting and documentation
- Database administration
- Ability to prioritize
- Data management
Languages
English
Fluent
Urdu
Native
Punjabi
Native
Timeline
Senior SPOA and Patient Flow Hub Administrator
Hertfordshire Community NHS Trust
06.2022 - Current
SPOA Adminstrator
East London NHS Foundation Trust
10.2021 - 06.2022
Fleet Coordinator
Primal Hire Solutions
11.2019 - 10.2021
Workshop Manager
Premier Workshop
11.2018 - 11.2019
BA - History and Islamic Studies
Government Post Graduate College
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