Sumaina Akhtar
Norwich
Summary
Accomplished finance professional with extensive expertise in team leadership, financial operations, and process improvement. Proven track record in managing payment processing, regulatory compliance, and implementing efficient workflows. Demonstrates strong proficiency in Customer Relationship Management (CRM), Regulatory Operations, and Process Improvement. Committed manager with exceptional leadership abilities leading high-performing cross-functional teams.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Customer Service Manager
Trucap Finance
Bhopal
01.2022 - 07.2023
- Led branch operations team, managing financial processing, risk management, and customer engagement
- Processed and reconciled financial transactions with complete accuracy
- Implemented process improvements reducing payment processing time by 25%
- Managed vendor relationships and resolved payment queries efficiently
- Ensured compliance with all regulatory and company policies
- Delivered customized solutions based on client's financial needs
- Processed invoices and payment runs with complete accuracy
- Directed and supervised front-of-house operations
- Handled complex financial transactions in exchange for services
- Resolved financial issues, enhancing client confidence
- Assessed risk factors whilst approving financial transactions
- Mitigated losses through thorough assessments
- Managed diverse portfolio meeting organizational goals
- Coordinated with underwriting teams for smooth processing
- Ensured adherence to corporate policies whilst approving transactions
Assistant Manager
IIFL Finance
Bhopal
03.2018 - 01.2021
- Managed daily financial operations and payment processing
- Led team of 5 staff handling financial transactions
- Implemented new processes improving operational efficiency by 30%
- Assisted in financial administration ensuring accurate record-keeping
- Managed cash registers accurately reducing end-of-day discrepancies
- Supported retail and corporate clients maintaining operational efficiency
- Resolved customer complaints adhering to company procedures
- Coordinated with management on operational improvements
- Provided excellent customer service leading to repeat business
- Planned revenue generation strategies
- Used critical thinking to evaluate solutions
- Handled high-volume transactions and queries
- Streamlined processes optimizing operations
- Reviewed financial statements diligently
- Assessed risk factors in financial operations
Education
MSc - Business Analytics and Management
University of East Anglia
09.2023 - 09.2024
MBA - Finance & Marketing
Institute of Professional Education and Research
06.2016 - 06.2018
Bachelor of Commerce - undefined
Jawahar Lal Nehru PG College
05.2013 - 05.2016
Skills
- Team Leadership & Development
- Payment Processing & Reconciliation
- Risk & Compliance Management
- Process Improvement & Operational Efficiency
- Financial Analysis & Reporting
- Internal Controls & Compliance
- Stakeholder Engagement
- Customer Relationship Management (CRM)
- Regulatory Operations (AML, KYC, ALM)
- Microsoft Office Suite (Advanced Excel)
- Accounting Software Expertise
- Asset Liability Management
- Financial Products & Services
- Vendor Management
- Strong Leadership Abilities
- Critical Thinking & Problem-Solving
- Exceptional Attention to Detail
- Process Optimization
- Team Management
- Interpersonal Communication
- Public Speaking
- Analytical Thinking
- Financial Administration
- Time Management
- Deadline-Driven
- Customer Service Excellence
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Certification
Common Proficiency Test (CPT), Foundation Level Chartered Accountancy, 2014
Additional Information
Strong understanding of financial operations and controls, Experience in managing cross-functional teams, Track record of implementing process improvements, Excellent stakeholder management skills, Commitment to continuous professional development, Available for immediate start, Willing to relocate to West Midlands
Languages
English
Urdu
Timeline
MSc - Business Analytics and Management
University of East Anglia
09.2023 - 09.2024
Customer Service Manager
Trucap Finance
01.2022 - 07.2023
Assistant Manager
IIFL Finance
03.2018 - 01.2021
MBA - Finance & Marketing
Institute of Professional Education and Research
06.2016 - 06.2018
Bachelor of Commerce - undefined
Jawahar Lal Nehru PG College
05.2013 - 05.2016
Common Proficiency Test (CPT), Foundation Level Chartered Accountancy, 2014
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