Summary
Overview
Work History
Education
Skills
Timeline

Suma Sunkanoor

Flexible
Glasgow,Scotland

Summary

A dedicated, detail-oriented, enthusiastic professional who is able to multitask strategize and prioritize effectively to accomplish tasks in a timely manner. A personable, charismatic professional with great work ethics and focus on the organizational goals. Recognized for motivating management team members to achieve their goals and fostering innovative work environments. Talented Vice President with excellent employee development, customer service and analytics skills coupled with more than 10 years of experience. Comfortable giving engaging presentations to clients to drive new business, expand accounts and establish brand profile. Excellent team builder and leader of initiatives

Overview

9
9
years of professional experience
2
2
years of post-secondary education

Work History

ServiceNow System Administrator Training

suma
03.2023 - 05.2023
  • Attended ServiceNow system Administrator training. Service-now Admin certified with extensive experience of implementing large applications as a ServiceNow admin.
  • Customization move of Update Set from Development to Production instance. Good Knowledge in ServiceNow. Worked on customization of incident, problem form on personal instance in ServiceNow.
  • Worked on creating Business Rule for various functionalities. Implementation of UI policies as per the requirements. Knowledge of update set creation and movement. Creation of knowledge article. Creation ACL,SLA,UI Actions,workflow in ServiceNow.
  • Passionate about learning and committed to continual improvement.
  • Developed and maintained courteous and effective working relationships.

Senior Customer Service Executive

Intercontinental Infrastructure Limited
Hyderabad
06.2014 - 01.2022
  • Employed comprehensive benchmarks to establish and monitor customer service standards.
  • Conducted surveys to determine customer opinion of products and services.
  • Prepared Service reports by collecting and analyzing customer needs.
  • Resolved issues by clarifying customer's complaints, determining causes of problems and selecting best solutions.
  • Answered multi-line phones and used active listening skills to assess client's issues and challenges.
  • Assisted marketing team on short-term and long-term promotional projects and provided regular updates on status and progress.
  • Responded to customer inquiries and queries to provide thorough and speedy resolutions.

Education

Master of Business Administration -

University of West Scotland

Masters - Computer Science

Gulbarga University, Karnataka
07.2012 - 07.2014

Skills

Blue sky thinking, Determining, adapting, sharp apprentice, Customer focused Service , programming Language(C,C,JAVA)undefined

Timeline

ServiceNow System Administrator Training - suma
03.2023 - 05.2023
Senior Customer Service Executive - Intercontinental Infrastructure Limited
06.2014 - 01.2022
Gulbarga University - Masters, Computer Science
07.2012 - 07.2014
University of West Scotland - Master of Business Administration,

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Suma SunkanoorFlexible